Museum Shop Assistant

Experience Oxfordshire; Kidlington; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Excellent contributory pension scheme

38 days of annual leave

Comprehensive childcare services

Family leave schemes

Cycle loan scheme

Discounted bus travel and SeasonTicket

Job summary

Oxford University Museum of Natural History in Oxford is seeking a Museum Shop Assistant to join the retail team. The role focuses on delivering friendly customer service, maintaining attractive displays, replenishing stock and supporting daily shop operations.

Working 14.6 hours per week on Thursdays and Saturdays, the post is permanent part-time with DBS check. Prior retail and cash-handling experience are valued, as is an interest in natural history and the ability to work flexibly in a small

Qualifications

• Excellent customer service skills.
• Good general level of education or equivalent experience.
• Experience of retail and maintaining profitable trading.
• Cash-handling experience.
• Familiarity with computerised accounts.
• Strong organisational and time-management skills.
• Confident, flexible team player who can also work independently.
• Experience in a museum or gallery, an interest in natural history, Excel skills or a second language would be advantageous.

Responsibilities

• Provide friendly, professional customer service.
• Help maintain creative and attractive displays.
• Replenish stock and support the smooth day-to-day operation of the shop.
• Follow cash-handling and till procedures.
• Assist with stock pricing and coding.
• Complete end-of-day cash reconciliation.
• Contribute to annual stock-takes.
• Additional shifts may be available during busy school holidays; Bank Holiday working may be required.

Skills

Customer service

Cash handling

Excel

Retail experience

Education

General education or equivalent experience

Tools

Computerised accounts

Job description

Job Title: Museum Shop Assistant

Location: Oxford University Museum of Natural History, Parks Road, Oxford OX1 3PW

Hours: 14.6 hours per week (0.4 FTE), Thursdays and Saturdays

Contract type: Permanent, part-time

Grade: Grade 2, £26,909 per annum pro rata

About The Role

You will join the retail team at Oxford University Museum of Natural History, home to internationally important collections and a welcoming destination for visitors. The Museum shop is an important part of the visitor experience, offering a growing range of distinctive products.

You will provide friendly, professional customer service, help maintain creative and attractive displays, replenish stock and support the smooth day-to-day operation of the shop. Working with the Shop Manager, you will follow cash-handling and till procedures, assist with stock pricing and coding, complete end-of-day cash reconciliation and contribute to annual stock-takes. Additional shifts may be available during busy school holidays, and some Bank Holiday working is required.

This is a permanent part-time post, working 14.6 hours per week. The anticipated working pattern is Thursdays and Saturdays. Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) check due to access to Museum collections.

About You

You will have excellent customer service skills, a good general level of education or equivalent experience, and experience of retail and maintaining profitable trading. You will bring cash-handling experience, familiarity with computerised accounts and strong organisational and time-management skills. You will be a confident, flexible team player who can also work independently, respond to fluctuations in visitor numbers and take a creative approach to developing the Museum shop. Experience in a museum or gallery, an interest in natural history, Excel skills or a second language would be advantageous.

What We Offer

Benefits

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].