Ecommerce Assistant

University of Oxford; Oxford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

38 days of annual leave

Comprehensive childcare services

Family leave schemes

Discounted bus travel and Season Token

Job summary

Ashmolean Museum is looking for a proactive Retail Merchandiser to support the online shopping experience and retail operations. You will process orders, maintain product listings and assist with promotions, stock movements, and inter-location transfers.

The role is permanent and full-time (36.5 hours per week) with potential to work from home one day per week. Flexibility for early starts, evenings, weekends or Bank Holidays is required.

Qualifications

• Experience writing or maintaining ecommerce content.
• Strong IT skills including retail systems and Microsoft Office.
• Customer-focused approach to problem-solving.
• Comfortable handling stock and retail sales; experience in a shop/sales setting is a plus.

Responsibilities

• Process online and wholesale orders.
• Write and update accurate product listings.
• Respond to customer enquiries and support online promotions.
• Assist with stock deliveries and replenishment.
• Move stock between Museum locations as required.

Skills

Organisational skills

Attention to detail

Customer-focused problem solving

IT literacy

Tools

Shopify

Microsoft Office

Retail systems

Job description

UK date and time: 10-November-2026 17:00

Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH (Potential to work from home 1 day a week)

About the role

You will join the Retail Merchandising team at the Ashmolean Museum, where commercial income supports the Museum’s collections, research and activities. You will help deliver an efficient and engaging online shopping experience while supporting the Museum’s retail operations.

You will process online and wholesale orders, write and update accurate product listings, respond to customer enquiries and support online promotions. You will also assist with stock deliveries, records, replenishment and movement between Museum locations.

This is a permanent, full-time post, working 36.5 hours per week

The role involves regular manual handling, with training provided, and may require early starts, evenings, weekends or Bank Holidays. There is potential to work from home one day per week.

About You

You will have excellent organisational skills, attention to detail and the ability to manage competing deadlines independently.

You will bring experience of writing or maintaining ecommerce content, strong IT skills including retail systems and Microsoft Office, and a customer-focused approach to problem-solving.

You will be comfortable handling stock and enthusiastic about retail sales. Experience of Shopify and an interest in art or archaeology would be advantageous.

What We Offer

As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Discounted bus travel and Season Ticket travel loans

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at [e-mail].