Museum Security Officer

Vigilant Security; Exeter; On-site; GBP 17,000 - 24,000; Full time

Job summary

Vigilant Security is looking for a Museum Security Officer at the Postal Museum near Farringdon, London. You will patrol the premises, respond to incidents, and uphold exemplary customer service and professionalism in a public environment.

The role requires strong communication, the use of a PDA and online reporting platforms, and a current SIA license. Day shifts are 07:30–18:00, 4 on 4 off, with occasional overtime for events.

Qualifications

• Excellent customer service and professional demeanour.
• Strong verbal and written communication skills.
• Ability to use a PDA and online reporting systems.
• SIA license required for Door Supervision and vetting up to 5 years.

Responsibilities

• Provide a prompt, polite welcome to visitors.
• Patrol the museum and perform building integrity checks.
• Respond to incidents and escalate appropriately.
• Maintain security incident records and report findings.

Skills

Customer service

Communication

Public engagement

Patrol duties

Attention to detail

Tools

PDA

Online reporting platforms

Job description

Working on a the iconic Postal Museum near Farringdon, London, this role requires high levels of professionalism and an enthusiasm for public engagement as well as a desire to deliver a flawless and diligent service. The duty security officer is expected to display excellent customer service at all times as well as patrol and respond to issues and incidents and escalated appropriately at all times.

The role will also involve Patrols and Building integrity checks to ensure that the Museum is secure with the appropriate protection and security measures are in place and functioning effectively.

Strong communication skills are required, both verbally and via email and the ability to use the Company's PDA and online reporting platforms is required.

The role is day time only on a 4 Day Shift On, 4 Day Shift Off rotation. The hours are 07:30-18:00hrs each day however overtime will occasionally be required in the evenings to cover small onsite events.

The Pay Rate is £14.80 per hour.

Key duties and focus areas:

Provide a prompt, polite and warm welcome to all visitors.

Anticipate 'clients' needs/problems before they arise and that their expectations are met and exceeded each day;

Be seen as a visible customer focused professional greeting and engaging with visitors.

Provide a consistent professional service at all times.

Communicate visitor/client arrivals to the relevant person promptly.

Maintain a high security awareness at all times

Undertake patrols and inspections in accordance with management instructions.

Proficient use of relevant communications equipment will require candidate to have good communication skills.

Ensuring all H&S policies are adhered to.

Ensuring that no un-authorised persons are permitted in prohibited areas.

Issue visitor passes using agreed processes and procedures

Maintaining an accurate record of any incidents that occur.

What We Are Looking For:

Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

Smart and confident with a physical presence.

Excellent interpersonal skills and the ability to interact with young/adults people at all levels

Immaculate presentation - due to the environment in which you will be working.

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

Maintain and practice a high degree of confidentiality at all times

Good communication skills, both written and verbal

Able to be vetted back 5 years or since leaving compulsory education.

Provide support to the wider when required.

Current SIA license - Door Supervisory Minimum

About us:

Vigilant cover a range of security related services including manned guarding, mobile patrols and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Museum Security Officer • Farringdon, England, GB