Museum Operations Lead — Guest Experience & Growth

Benugo Limited; Glasgow; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Free lunch on shift

Free tea & coffee

Monthly location allowance

Life assurance

Enhanced parental leave

Sick leave

Annual leave

Employee discounts

Employee assistance programme

Mental health first aiders

Job summary

Benugo Limited is seeking an experienced Assistant General Manager to join The Burrell Collection in Glasgow. You will oversee operational functions, guide the team, and ensure our food, service and standards meet the highest expectations.

You will build and maintain client relationships, manage budgets and forecasting, drive sales, and mentor the team while upholding food safety and health & safety practices across front and back of house. Shifts: 5 days out of 7.

Qualifications

• Experience in hospitality management
• Strong leadership and team development
• Budgeting and forecasting experience
• Knowledge of health and food safety standards

Responsibilities

• Oversee and direct the operational function of the location, ensuring high standards of product and service
• Build and maintain client relationships through regular meetings, problem solving and forward planning
• Ensure exceptional customer experience from front and back of house
• Drive sales and service improvements while maintaining quality
• Support financial and budget management including forecasting and cost control
• Lead and develop the team through performance evaluations, coaching and training

Skills

Assistant Manager

Budgeting

Team leadership

Food Safety

Customer service

Forecasting

Job description

Benugo Limited is seeking an experienced Assistant General Manager to join The Burrell Collection in Glasgow. You will oversee operational functions, guide the team, and ensure our food, service and standards meet the highest expectations.

You will build and maintain client relationships, manage budgets and forecasting, drive sales, and mentor the team while upholding food safety and health & safety practices across front and back of house. Shifts: 5 days out of 7.