Visitor Experience Assistant (Museum)

Gloucester City Council; Gloucester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible working pattern

LGPS pension scheme

25 days annual leave rising to 30 days

Option to purchase 10 days of extra-le

Regular job-specific training and dev

Employee Assistance Programme (EAP)

Cycle to Work

Discounted tickets for local events

Equality & Diversity networks

Job summary

Gloucester City Council is seeking a Visitor Experience Assistant (Museum) to join the Museum of Gloucester team. This 24-hour-per-week, permanent role focuses on delivering outstanding customer service, guiding visitors through exhibitions and engaging with communities.

You will support events, help stock the gift shop and cafe, maintain a clean, welcoming space, and assist with health and safety duties including fire warden responsibilities. Right to work required.

Qualifications

• Excellent customer service and interpersonal skills.

Responsibilities

• Assist with events and Wheatstone Hall setups to ensure events run smoothly.
• Stock the gift shop and cafe and help keep the museum presentable.
• Maintain a clean, welcoming space for visitors and ensure safety procedures are followed.
• Contribute to storytelling and engagement with exhibitions and Gloucester's history.

Job description

• Job Title: Visitor Experience Assistant (Museum)
• Job Location: Museum of Gloucester
• Hours per Week: 24 hours
• Contract Type: Permanent
• Closing Date: 31/08/2026
• Job Requisition Number: 14726
• This post is not open to job share

This is a Gloucester City Council job.

• Job Title: Visitor Experience Assistant (Museum)
• Job Location: Museum of Gloucester
• Salary: £24,796 per annum pro rata
• Hours per Week: 24 hours
• Contract Type: Permanent
• Closing Date: 31/08/2026
• Job Requisition Number: 14726
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About The Role…

Do you have a genuine passion for History, culture and providing outstanding customer service? If so, there’s never been a more exciting time to join the Museum of Gloucester team!

As a Visitor Experience Assistant, you will be at the heart of our dynamic cultural venue, exhibiting various exciting collection items from Gloucester’s past. You will form a key part of our Visitor Experience Team, being the first face visitors and residents meet as they walk through our doors.

What We Need From You…

As a Visitor Experience Assistant you will possess strong interpersonal skills, helping you to offer a lasting, memorable experience to all our customers from the moment they walk through our doors and to the moment they depart. You will help tell the story of Gloucester and its history through our exhibitions and engagement activities.

Working as part of a team, to ensure the museum is aways kept clean and presentable for visitors. You’ll have a keen eye for detail and will put this to use when helping stock our gift shop and café.

You will assist with our events and hire in the Wheatstone Hall including setting up the space, helping to ensure the event runs smoothly and completing resets.

You will maintain a strong awareness of health and safety procedures and will undertake duties including fire warden and first aid. Successful completion of Evac Chair Operator Training will be a condition of appointment, this will be tested early within the probation period.

The Museum of Gloucester is open weekdays, weekends, Bank Holidays and some evenings for private events. The successful applicant will be able to work flexibily when required.

What We Can Do For You…

For all your hard work, you will receive the following:

• Flexible working pattern
• Excellent Local Government Pension Scheme (LGPS)
• Generous annual leave entitlement - 25 days annual leave rising to 30 days after 5 years continuous service (FTE)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Regular job-specific training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group.

Additional Information

To access the Job Profile, please follow the link below:

Visitor Experience Assistant (Museum) Job Profile

The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.

Applications from a ny Gloucestershire County Council's e mployees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.