Museum Operations Lead & Visitor Experience

Schools’ Choice; Bewdley; On-site; GBP 18,000 - 23,000; Part time

Job summary

Schools’ Choice is seeking a Museum Assistant/Coordinator for Bewdley Museum to manage daily operations, the shop, tourist information and Jubilee Gardens. The role includes supervising staff and volunteers, handling finances, and coordinating marketing for heritage events.

You will liaise with customers, registrars, and ensure the venue meets licence requirements while delivering high standards of service.

Qualifications

• NVQ Level 4 in Customer Services or equivalent.
• Minimum of 3 years' experience within a tourism, retail and/or customer service environment and worked at supervisor/manager level.
• Sound knowledge of customer service principles and experience in dealing with the public.
• Excellent numeracy and literacy skills with a knowledge of computing systems and budget management.
• Level 3 award first aid in work or knowledge of legislative requirements and risk assessments for Health & Safety.

Responsibilities

• Key holder, responsible for setting alarms and deactivating.
• Oversee evacuating the building in an emergency and be trained in fire, emergency and health & safety procedures.
• Cashing up and placing monies in the safe.
• Manage event bookings, viewings and social media.
• Prioritise workloads for Museum staff, create rotas and weekly plans.
• Monitor and solve customer service problems, interacting daily with customers and the public face to face, by telephone and email.
• Assist in day-to-day operations of the museum and tourist information centre, providing a warm welcome to all visitors.
• Offer information and support to tourists regarding local attractions, events, and services.

Skills

Customer service

Budget management

Leadership

Education

NVQ Level 4 in Customer Services or equivalent

Job description

Schools’ Choice is seeking a Museum Assistant/Coordinator for Bewdley Museum to manage daily operations, the shop, tourist information and Jubilee Gardens. The role includes supervising staff and volunteers, handling finances, and coordinating marketing for heritage events.

You will liaise with customers, registrars, and ensure the venue meets licence requirements while delivering high standards of service.