Multisite General Manager – Lead Brand & Profit

Buzz Bingo; Nottingham; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Help@Hand app for wellbeing

Thrive App for mental wellbeing

Buzz Brilliance Awards

Buzz Learning platform access

In-house training – IOSH, First Aid, F

Mental Health Advocates access

5 weeks annual leave + holidays

Holidays buy scheme

Staff discount on bingo tickets, food,

Refer a Friend Scheme

Life Assurance

Pension Scheme

Job summary

Buzz Bingo is seeking a Bench General Manager to join our team, working flexibly across multiple clubs in the area. This full-time role (44 hours over 7 days) requires full flexibility to operate during all opening hours and offers a salary up to £45,000 depending on experience.

You’ll lead and inspire teams, implement the brand strategy locally, and drive exceptional customer service while meeting financial targets across the clubs.

Qualifications

• Experience in leisure, hospitality or retail delivering customer service and profit.
• Ability to implement brand strategy locally.
• Strong leadership, communication and people-management skills.

Responsibilities

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy flawlessly at a local level
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Formulate the Club’s local strategic plan
• Effectively communicate the Club and company strategy to the team
• Recruit and retain a team that deliver outstanding customer service and retail standards
• Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
• Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
• Create a Safer Gambling Environment for all customers and colleagues across all channels

Job description

Buzz Bingo is seeking a Bench General Manager to join our team, working flexibly across multiple clubs in the area. This full-time role (44 hours over 7 days) requires full flexibility to operate during all opening hours and offers a salary up to £45,000 depending on experience.

You’ll lead and inspire teams, implement the brand strategy locally, and drive exceptional customer service while meeting financial targets across the clubs.