Club General Manager: Drive Profit & Stellar Service

Bada Bingo; Southampton; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Help@Hand

Thrive App

Buzz Brights Apprenticeships

Buzz Brilliance Awards

In-house training

Mental Health Advocates

Annual Leave

Holiday Buy Scheme

Staff discount

Life Assurance

Job summary

Buzz Bingo Lordshill is seeking a General Manager for a full-time 44-hour week. You will be accountable for EBITDA and operating profit budgets, and for delivering the brand experience locally while inspiring your team to provide exceptional customer service across the club.

In return, you’ll access a strong benefits package including wellbeing apps, apprenticeships, recognition schemes and generous annual leave, with a commitment to development in a dynamic leisure and hospitality environment.

Qualifications

• Experience in Leisure, Gaming, Hospitality or Restaurant environments.
• Proven track record of driving customer service and profitability.
• Ability to lead and motivate a team to meet financial targets.

Responsibilities

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance.
• Implement brand strategy locally and ensure consistent delivery of the Buzz Bingo Brand Values.
• Formulate the Club’s local strategic plan and communicate it to the team.

Skills

Customer service excellence

Profit delivery

Leisure/Gaming/Hospitality

Team leadership

Strategic thinking

Job description

Buzz Bingo Lordshill is seeking a General Manager for a full-time 44-hour week. You will be accountable for EBITDA and operating profit budgets, and for delivering the brand experience locally while inspiring your team to provide exceptional customer service across the club.

In return, you’ll access a strong benefits package including wellbeing apps, apprenticeships, recognition schemes and generous annual leave, with a commitment to development in a dynamic leisure and hospitality environment.