General Manager Bench

Buzz Bingo; Nottingham; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Help@Hand app for wellbeing

Thrive App for mental wellbeing

Buzz Brilliance Awards

Buzz Learning platform access

In-house training – IOSH, First Aid, F

Mental Health Advocates access

5 weeks annual leave + holidays

Holidays buy scheme

Staff discount on bingo tickets, food,

Refer a Friend Scheme

Life Assurance

Pension Scheme

Job summary

Buzz Bingo is seeking a Bench General Manager to join our team, working flexibly across multiple clubs in the area. This full-time role (44 hours over 7 days) requires full flexibility to operate during all opening hours and offers a salary up to £45,000 depending on experience.

You’ll lead and inspire teams, implement the brand strategy locally, and drive exceptional customer service while meeting financial targets across the clubs.

Qualifications

• Experience in leisure, hospitality or retail delivering customer service and profit.
• Ability to implement brand strategy locally.
• Strong leadership, communication and people-management skills.

Responsibilities

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy flawlessly at a local level
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Formulate the Club’s local strategic plan
• Effectively communicate the Club and company strategy to the team
• Recruit and retain a team that deliver outstanding customer service and retail standards
• Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
• Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
• Create a Safer Gambling Environment for all customers and colleagues across all channels

Job description

We have an exciting opportunity for a Bench General Manager to join us here at Buzz Bingo in Merseyside, Lancashire and Greater Manchester areas. This is a bench role, meaning you’ll be working flexibly across multiple clubs in the area, supporting different locations as required. This role is working full time 44 hours over 7 days a week and you must be fully flexible to work during all opening hours, paying up to £45,000 depending on experience.

Join Our Team of Remarkable People

At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way!

We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other.

The Role You’ll Play

As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house training – IOSH, First Aid, Fire Safety, Gamcare and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme for Support Centre and Club Management roles
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance
• Implement centrally generated brand strategy flawlessly at a local level
• Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
• Formulate the Club’s local strategic plan
• Effectively communicate the Club and company strategy to the team
• Provide clarity of performance expectations through regular feedback and performance reviews for the team
• Recruit and retain a team that deliver outstanding customer service and retail standards
• Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session
• Ensure that the team critically evaluate the feedback received from all Customers and respond to this
• Have a highly visible presence in all areas of the Club at peak trading times
• Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards
• Ensure the Club is operating in strict accordance with the Company's Operating Manuals, standards and procedures
• Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry
• You bring business awareness to decision making and understand the commercial drivers of the business
• A relentless focus upon customer service standards with strong attention to detail
• A flexible approach to managing, motivating and influencing
• Effectively involves the team in maintaining standards and solving problems
• Self-aware and welcomes constructive feedback
• You are prepared to make tough people decisions
• Committed to your own and other's development
• You are able to manage and drive new initiatives through others
• Keep the focus on customer service even when under pressure and show resilience
• You consistently invite and respond to customer feedback
• A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws