Multimedia Operations, Associate

ENGINEERINGUK; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is on the lookout for a Multimedia Operations Associate to enhance global business practices within their Multimedia Solutions team. This role combines technical expertise and analytical skills to streamline processes and improve efficiency. You will be pivotal in developing automation practices and dashboards that provide insights into service operations, ensuring a seamless experience for users. Join a team that values continuous improvement and collaboration while enjoying the flexibility of a hybrid work model. This is an exciting opportunity to contribute to a culture of innovation and performance.

Benefits

Retirement investment tools

Education reimbursement

Physical health resources

Emotional well-being support

Family support programs

Flexible Time Off (FTO)

Qualifications

• Expertise in automation and data analytics platforms is crucial.
• Experience with ServiceNow and data management practices required.

Responsibilities

• Develop data management automation practices to enhance efficiency.
• Craft custom dashboards for improved service operations insights.

Skills

Automation

AI

Data Analytics

ServiceNow workflows

Data management practices

Miro

Analyzing usage metrics

Project collaboration

Tools

Power Automate

Power BI

MS Teams

M365 products

ServiceNow

Job description

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About this role

We are seeking a multifaceted Multimedia Operations Associate to forward efforts which streamline global business practices within the Multimedia Solutions (MMS) team. This Associate level role will work with the Director of MMS to develop and complete methods for enhancing business processes to boost efficiency, productivity, and overall performance. This position requires a blend of technical expertise and analytical competence to build flawless experiences for both users and MMS support staff, ensuring a smooth integration of new features and updates for all employees. This role is essential to helping the MMS team stay updated on business standard methodologies and encouraging a culture of continuous improvement.
Key Responsibilities:

• Develop and coordinate data management automation practices using Power Automate to reduce manual efforts of the MMS team to achieve significant time savings and capacity.
• Leverage Power BI to improve data integrity and accessibility, crafting dashboards for MMS management that provide insights into service operations and costs.
• Develop and supervise improvements in UX service request processes to optimize efficiency and realize global standardization.
• Craft and manage custom ServiceNow dashboards for services to streamline ticket management and reduce ticket friction for the team.
• Reengineer ticketing workflow to eliminate administrative tasks, improve efficiency and improve the quality of our data.
• Identify and implement methods to standardize and improve global team communications using MS Teams and other M365 products.
• Assist in global reporting initiatives for Digital Workplace to improve analytical narratives.
• Support MMS Director to enhance chargeback and cost-tracking models for better financial oversight and accuracy.

Qualifications:

• Proven expertise in:
• Automation, AI, and Data Analytics platforms / tools
• ServiceNow workflows and data management practices
• Miro for documentation of processes
• Analyzing usage metrics to identify & refine business strategies.
• Partnering optimally with crucial project team members.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.