Multilingual Expanded Access Program Coordinator

Unipharmedtech; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Uniphar is seeking an Expanded Access Program Coordinator to manage efficient delivery of Expanded Access Programs for healthcare professionals. Based at Stockley Park with hybrid working on Mondays and Wednesdays, the role requires English fluency and pharma awareness.

You will support physicians and pharmacists, manage HCP registration and patient enrolment, and coordinate with Regulatory, Quality and Supply Chain teams to ensure compliant, timely service delivery.

Qualifications

• Ideally educated to degree level.
• Fluency in English is essential.
• Proficiency in an additional European language is preferred but not required.
• Experience within the pharmaceutical industry is preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).
• Experience with ERP systems such as SAP or D365 is an advantage.
• Familiarity with CRM tools is a plus.

Responsibilities

• Oversee and triage enquiries from HCPs through the dedicated program channels.
• Collaborate with Project Management to align KPIs and deliverables for each program.
• Provide assistance to prescribing physicians and pharmacists with general enquiries.
• Manage the qualification process in line with SOPs and GDP for HCPs and hospitals.
• Oversee hospital and wholesaler accounts within Uniphar systems and coordinate revalidation.
• Manage HCP registration and patient enrolment per program and regulatory requirements.
• Ensure compliance with regulatory, quality and supply chain requirements.
• Process sales orders through the ERP system for billing.
• Coordinate logistics with warehouse for picking, packing and shipping of orders.
• Book couriers for collection/delivery and ensure proper storage conditions.
• Assist with client reports and order tracking updates.
• Issue invoices and support cost updates for billing.
• Liaise with finance for overdue accounts reconciliation.

Skills

Attention to detail

Process adherence

Pharma regulatory knowledge

Multitasking

Strong communication

Team player

Education

Bachelor's degree

Tools

Microsoft Outlook

Excel

SAP

D365

CRM tools

Job description

Uniphar is seeking an Expanded Access Program Coordinator to manage efficient delivery of Expanded Access Programs for healthcare professionals. Based at Stockley Park with hybrid working on Mondays and Wednesdays, the role requires English fluency and pharma awareness.

You will support physicians and pharmacists, manage HCP registration and patient enrolment, and coordinate with Regulatory, Quality and Supply Chain teams to ensure compliant, timely service delivery.