Expanded Access Program Coordinator – Multilingual

Unipharmedtech; Greater London; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Uniphar is seeking an Expanded Access Program Coordinator to manage efficient delivery of Expanded Access Programs for healthcare professionals. Based at Stockley Park with hybrid working on Mondays and Wednesdays, the role requires English fluency and pharma awareness.

You will support physicians and pharmacists, manage HCP registration and patient enrolment, and coordinate with Regulatory, Quality and Supply Chain teams to ensure compliant, timely service delivery.

Qualifications

• Ideally educated to degree level.
• Fluency in English is essential.
• Proficiency in an additional European language is preferred but not required.
• Experience within the pharmaceutical industry is preferred.
• Proficient in Microsoft Outlook & Excel (Intermediate).
• Experience with ERP systems such as SAP or D365 is an advantage.
• Familiarity with CRM tools is a plus.

Responsibilities

• Oversee and triage enquiries from HCPs through the dedicated program channels.
• Collaborate with Project Management to align KPIs and deliverables for each program.
• Provide assistance to prescribing physicians and pharmacists with general enquiries.
• Manage the qualification process in line with SOPs and GDP for HCPs and hospitals.
• Oversee hospital and wholesaler accounts within Uniphar systems and coordinate revalidation.
• Manage HCP registration and patient enrolment per program and regulatory requirements.
• Ensure compliance with regulatory, quality and supply chain requirements.
• Process sales orders through the ERP system for billing.
• Coordinate logistics with warehouse for picking, packing and shipping of orders.
• Book couriers for collection/delivery and ensure proper storage conditions.
• Assist with client reports and order tracking updates.
• Issue invoices and support cost updates for billing.
• Liaise with finance for overdue accounts reconciliation.

Skills

Attention to detail

Process adherence

Pharma regulatory knowledge

Multitasking

Strong communication

Team player

Education

Bachelor's degree

Tools

Microsoft Outlook

Excel

SAP

D365

CRM tools

Job description

Location: Stockley ParkHybrid role: Office-based on Mondays and Wednesdays.Fluency in English is essential. Proficiency in an additional European language is preferred but not requiredThe role:The role The Expanded Access Program Coordinator (EAP Program Coordinator) will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs).This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.Responsibilities· Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.· Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.· Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.· Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.· HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements· Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.· Sales Order Processing: Process sales orders through the ERP system for billing purposes.· Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.· Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.· Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.· Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.· Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.· Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management.Candidate Requirements:· Education: Ideally educated to degree level.Fluency in English is essential. Proficiency in an additional European language is preferred but not required· Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.· Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.Uniphar BackgroundUniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar PharmaUniphar PharmaPharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.Culture at UnipharFrom our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:1.We have a People First approach, we do the right thing and take a stand for our people.2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.3.We have a Common Purpose that connects our diversified businesses and people.4. Finally, Trust is at the heart of how we operate.How we’d like to work togetherAs we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #uniphargroup