Multilingual Customer Service Specialist - German/English (& Italian/French)

StockX; Greater Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Multilingual Customer Service Specialist with a focus on providing exceptional service to our European customers. In this role, you'll be at the forefront of a fast-paced, innovative company that values creativity and diversity. You'll handle customer queries, manage order fulfilment, and work collaboratively to ensure customer satisfaction. If you're passionate about culture and enjoy a start-up atmosphere, this opportunity is perfect for you. Embrace the challenge and make a meaningful impact in a role that celebrates your multilingual skills and customer-centric mindset.

Qualifications

• Experience in customer service or call center roles.
• Bilingual in German and English or multilingual with fluency in Italian and/or French.

Responsibilities

• Handle all customer service needs for European customers.
• Take ownership of individual customer queries from start to finish.
• Help manage the order fulfilment process.

Skills

Customer Service Experience

Bilingual in German and English

Fluency in Italian and/or French

Excellent Communication Skills

Situational Awareness

Education

High School Diploma or Equivalent

Job description

StockX Greater Manchester, England, United Kingdom

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Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Multilingual Customer Service Specialist, you'll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture where ambiguity inspires your creativity, StockX may be the place for you!

What you will do

• Handle all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Support other areas across the business as needed

About you

• Experience in customer service or call center roles
• Bilingual in written and verbal German & English or multilingual with fluency in Italian and/or French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills
• Proven ability to handle various contact types including Chat, Email, and Calls
• Situational awareness to identify and escalate urgent matters

Location:

Hybrid or remote (willing to travel to the Soho office when required)

Working Hours:

Variable shifts, including some evenings & weekends

About StockX

StockX is a Detroit-based technology leader in the online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. Our platform connects buyers and sellers worldwide using dynamic pricing mechanics based on real-time data. We feature brands like Jordan, adidas, Nike, Supreme, and more, along with collectibles and electronics from top manufacturers. Founded in 2016, StockX employs 1,000 people globally. Learn more at www.stockx.com.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. This job description provides essential information but is not exhaustive. StockX reserves the right to amend it at any time.