Multichannel Part-Time Customer Service Advisor

Quarsh; Bicester; Hybrid; GBP 13,776 - 16,531; Part time

Job summary

A leading home products company in Bicester is looking for a part-time Customer Service Advisor to start in January 2025. This role involves assisting customer enquiries through various channels, providing accurate information on the product range, and managing replacements and refunds. The position requires prior customer service experience, especially in a fast-paced environment. Ideal candidates will have strong communication skills and some familiarity with SAP. Flexible working hours include both office and remote work.

Qualifications

• Prior experience in a Customer Service environment from FMCG industry.
• Enjoy thriving in a fast-paced, pressurised environment.
• Fantastic written and verbal communication skills.

Responsibilities

• Assist in handling customer enquiries through various channels.
• Provide accurate information on product range and manage replacements.
• Encourage upgrades and provide reception cover as required.

Skills

Customer service experience

Fast-paced adaptability

Written communication skills

Verbal communication skills

Computer literate

Influencing skills

Tools

SAP

Job description

A leading home products company in Bicester is looking for a part-time Customer Service Advisor to start in January 2025. This role involves assisting customer enquiries through various channels, providing accurate information on the product range, and managing replacements and refunds. The position requires prior customer service experience, especially in a fast-paced environment. Ideal candidates will have strong communication skills and some familiarity with SAP. Flexible working hours include both office and remote work.