Part-Time Customer Experience Advisor (31h)

Groupe Clarins; Harlow; On-site; GBP 18,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

25 days annual leave

Employee discount

Training allocation

Bonus potential (up to 10%)

Career development

Wellbeing services

Job summary

Clarins Group in Harlow is seeking a Customer Service Advisor (31 hrs/wk) to deliver world-class service across multiple channels from our National Distribution site. You will assist consumers, trade customers and internal teams while adhering to KPI targets.

The role offers competitive pay, 25 days annual leave (pro rata for part-time), and access to benefits including employee discounts and training. GDPR awareness and experience with Zendesk or Salesforce are advantageous.

Qualifications

• 2yrs+ customer service experience.
• Excellent verbal and written communication.
• Proficient in Microsoft Office.

Responsibilities

• Provide exceptional 5-star customer service across channels (email, phone, live chat, social media).
• Advise consumers, trade customers and internal stakeholders within guidelines and KPIs.
• Assist with administration as needed and maintain GDPR awareness.

Skills

Customer service experience

Communication skills

MS Office

Tools

Zendesk

Salesforce

Job description

Clarins Group in Harlow is seeking a Customer Service Advisor (31 hrs/wk) to deliver world-class service across multiple channels from our National Distribution site. You will assist consumers, trade customers and internal teams while adhering to KPI targets.

The role offers competitive pay, 25 days annual leave (pro rata for part-time), and access to benefits including employee discounts and training. GDPR awareness and experience with Zendesk or Salesforce are advantageous.