Multichannel CX Advisor (Part-Time, 25–37.5h)

Boots UK; Nottingham; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discounts

Enhanced leave pay

Flexible benefits scheme

Counselling and support

Job summary

Boots UK is hiring a CX Advisor on a fixed-term contract until 31 December 2026, with part-time hours (25 per week) based in Nottingham. You’ll support customers across phone, email, live chat and social channels in a fast-paced environment, with structured training from day one.

You’ll handle queries from Boots.com orders, Advantage Card and healthcare services, taking ownership and delivering clear solutions while protecting customer data and complying with GDPR and related protocols.

Qualifications

• Strong emotional intelligence and empathy.
• Excellent verbal and written communication skills.
• Ability to multi‑task across multiple systems and channels.
• Proficiency in using computer systems and adapting to new software.
• Problem‑solving skills and sound judgement.
• Strong attention to detail, especially with customer data.
• Calm, professional approach under pressure.
• Customer‑first mindset and a positive attitude.

Responsibilities

• Deliver empathetic, high‑quality support across phone, email, WhatsApp, live chat, and social media.
• Handle high‑volume contact, including 80+ calls per day during peak times.
• Understand customer needs and provide clear, confident solutions.
• Take ownership of queries and resolve issues efficiently.
• Reflect Boots’ brand values and our “With you for life” commitment.
• Meet KPIs while keeping customer outcomes at the heart of every interaction.
• Handle customer data securely and in line with GDPR, PCI, and Medical Services protocols.
• Escalate risks or complex cases promptly.
• Use de‑escalation techniques to manage challenging conversations.
• Stay up to date with changes to processes, products, and systems.
• Contribute positively to team culture and continuous improvement.

Skills

Empathy

Verbal and written communication

Multi-channel handling

Problem solving

Attention to detail

Calm under pressure

Customer-first mindset

Data privacy awareness

Job description

Boots UK is hiring a CX Advisor on a fixed-term contract until 31 December 2026, with part-time hours (25 per week) based in Nottingham. You’ll support customers across phone, email, live chat and social channels in a fast-paced environment, with structured training from day one.

You’ll handle queries from Boots.com orders, Advantage Card and healthcare services, taking ownership and delivering clear solutions while protecting customer data and complying with GDPR and related protocols.