Customer Advisor

Boots UK; Windsor; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Generous employee discounts

Annual bonus

24/7 counselling and support

Job summary

Boots UK is hiring a Customer Advisor to join our store team. The role is onsite with hourly pay between £13.02 and £15.10, increasing after six months, and involves helping customers, advising on products, and processing tills.

You will work with a supportive team to keep displays neat and ensure a smooth shopping experience, with training provided and opportunities to learn about Boots' products and promotions.

Qualifications

• Experience delivering customer service with a focus on helpful advice.
• Able to work at pace in a busy retail environment.
• Excellent communication and listening skills.
• Enthusiasm for Boots products and promotions.

Responsibilities

• Assist customers at tills and on the shop floor.
• Promote in-store offers and schemes.
• Keep shop floor stocked and presentable.
• Work with the team to ensure a great shopping experience.
• Provide training and support to new colleagues.

Skills

Customer service

Communication

Teamwork

Attention to detail

Brand ambassador

Tools

Cash handling

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role., You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us., These are the essential skills or experience needed to succeed in this role:
• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
• Experience providing customer care and delivering great customer service, but this is not essential. Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at . Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide to help you to be at your best.

Business Area Retail Function Store Colleagues Keywords Retail, Stores, Customer, Customer Service, FMCG, Store, Sales, Retail Sales, Cash Handling, Photo, Photo Processing, Counter Sales, Beauty, Skincare, Cosmetics, Beauty Advisor, Sales, Retail, Counter Sales, Beauty Consultant, Electrical, Consultant, Fragrance, Stock, Healthcare advisor, Pharmacy advisor, pharmacy support, advisor, Dispenser, Trainee Dispenser, No7, Part time, Sales Assistant, Retail Assistant Hours per week 30 Latitude,longitude 1 51.385067611,-1.318043583 Shift Pattern to display to candidates (displayed externally). Please select one: Weekdays and Weekends Airport No Hours per week 25 to 34 hours per week