Multichannel Customer Care Agent

Crew Clothing Head Office; Devon and Torbay; On-site; GBP 18,000 - 23,000; Full time

Job summary

Crew Clothing Company is seeking a Customer Service Agent on a 3-month fixed-term contract in Braunton, Devon. You will be the first point of contact across phone, email, live chat, and social media, delivering exceptional service and guiding customers through the journey.

The role suits a candidate with strong communication skills, empathy, and a passion for helping people. Adaptability, teamwork, and calm under pressure are essential for busy trading periods.

Qualifications

• Excellent written and verbal communication across channels.
• Natural listener with empathy and patience.
• Positive attitude toward teamwork and problem solving.

Responsibilities

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure processes follow company policy and are accurate.
• Monitor team workflow to ensure prompt responses and task completion.
• Communicate with the Distribution Centre to resolve order issues and ensure a smooth customer journey.
• Maintain clear lines of communication and share insights for service improvements.
• Keep the team updated with product, service, and system updates.

Skills

Excellent communication

Active listening

Teamwork

Software proficiency

Under pressure

Tools

Zendesk

Job description

Crew Clothing Company is seeking a Customer Service Agent on a 3-month fixed-term contract in Braunton, Devon. You will be the first point of contact across phone, email, live chat, and social media, delivering exceptional service and guiding customers through the journey.

The role suits a candidate with strong communication skills, empathy, and a passion for helping people. Adaptability, teamwork, and calm under pressure are essential for busy trading periods.