Customer Experience Leader (Multi-Brand)

Crew Clothing Company; Devon and Torbay; On-site; GBP 34,000 - 48,000; Full time

Job summary

Crew Clothing Company is recruiting a Customer Service Manager to lead the Customer Service team across multiple brands. You will ensure high service levels, oversee onboarding and training, and collaborate with departments to optimise the customer journey and platform efficiency.

In this role you will manage performance, report insights, and support continuous improvements while maintaining brand standards and exceptional customer care from a Devon-based location.

Qualifications

• Proven ability to lead and develop a customer service team.
• Experience in driving service improvements and KPI management.
• Familiar with CX platforms and data-driven decision making.

Responsibilities

• Oversee day-to-day performance of the Customer Service team across brands.
• Conduct quality assurance on written and verbal interactions.
• Drive improvements in the customer journey using data insights.

Skills

Strong organisational skills

Leadership and people management

Confident communicator

Analytical mindset

Tech fluent across platforms

Tools

Zendesk

Job description

Crew Clothing Company is recruiting a Customer Service Manager to lead the Customer Service team across multiple brands. You will ensure high service levels, oversee onboarding and training, and collaborate with departments to optimise the customer journey and platform efficiency.

In this role you will manage performance, report insights, and support continuous improvements while maintaining brand standards and exceptional customer care from a Devon-based location.