Multi-Unit General Manager – Travel & Food Service

SSP UK & Ireland; West of England; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Discounted meal on shift

Colleague discount 50%

Friends & Family discount 20%

Flexible working

Management bonus scheme

Digital GP access

Wellbeing support

Diversity networks

Life assurance

Development opportunities

Share incentive plan

Job summary

SSP UK & Ireland is seeking a General Manager to lead Upper Crust and Cafe Local units at Bristol Parkway station and Bristol Coach & Bus Station. You will drive exceptional customer service and operational excellence across multiple locations.

The role offers a competitive salary and a range of employee benefits, including discounts, flexible working, and development opportunities, while prioritising team safety and compliant operations.

Qualifications

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Responsibilities

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

Job description

SSP UK & Ireland is seeking a General Manager to lead Upper Crust and Cafe Local units at Bristol Parkway station and Bristol Coach & Bus Station. You will drive exceptional customer service and operational excellence across multiple locations.

The role offers a competitive salary and a range of employee benefits, including discounts, flexible working, and development opportunities, while prioritising team safety and compliant operations.