Multi-Unit General Manager — Flexible Hours & Growth

SSP; West of England; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Discounted meals

Colleague discounts

Flexible working

Management bonus

Wellbeing support

Life assurance

SIP

Job summary

SSP is seeking a hands‑on Multi Unit General Manager to lead Starbucks and other SSP catering brands at Bristol Temple Meads Station. You will recruit and train teams, coach staff to deliver exceptional products and service, and drive trade activity to improve sales and profit. A strong focus on brand standards, safety, and stakeholder relationships is essential.

You will empower teams, optimise operating plans, and deliver a seamless customer experience across busy retail locations.

Qualifications

• Proven leadership and team development experience.
• Strong customer service orientation and brand building.
• Ability to drive sales and maximize profitability.

Responsibilities

• Recruit and train teams, develop leadership skills, and build capability.
• Coach teams to deliver product knowledge and high-quality service.
• Lead trade activity, grow sales, and maximise profit.
• Manage hours across shifts with efficient resource planning and issue resolution.
• Ensure units comply with internal systems and safety policies.
• Build strong relationships with clients and partners.
• Prioritise colleague safety and legal compliance.

Skills

Leadership

People management

Sales skills

Operations management

Job description

SSP is seeking a hands‑on Multi Unit General Manager to lead Starbucks and other SSP catering brands at Bristol Temple Meads Station. You will recruit and train teams, coach staff to deliver exceptional products and service, and drive trade activity to improve sales and profit. A strong focus on brand standards, safety, and stakeholder relationships is essential.

You will empower teams, optimise operating plans, and deliver a seamless customer experience across busy retail locations.