General Manager

SSP Deutschland GmbH; West of England; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Discounted meals

Colleague discount

Friends & Family discount

GP access 24/7

Wellbeing support

Family leave

Diversity networks

Life assurance

Development opportunities

Share incentive plan

Job summary

SSP Deutschland GmbH in the UK is hiring an inspirational leader to run Multi Unit / Multi Site operations at Upper Crust and Cafe Local across Bristol Parkway and Bristol Coach & Bus Station. You will guide teams to deliver exceptional customer service and strong commercial results.

The role demands hands-on leadership, staff development, rostering, and safety compliance, with a competitive £34,000 salary p.a. and a range of employee benefits.

Qualifications

• Experience leading multi-site hospitality teams.
• Proven track record of delivering customer service excellence.
• Ability to manage schedules and daily operations.

Responsibilities

• Recruit and train the best people for your teams, ensuring they can deliver above and beyond in their role.
• Coach teams to be passionate and knowledgeable about the products in your units, delivering the right range, quality and service.
• Lead trade activity and use expertise to grow sales and maximise profit.
• Lead and implement Change Plans and resource-planned activities with sustainable solutions and reviews.
• Ensure units follow internal systems and guidance.
• Build strong stakeholder relationships with clients and partners.
• Prioritise colleague safety and ensure units trade legally with security tools.

Skills

Leadership

People management

Team coaching

Stakeholder management

Safety compliance

Job description

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Multi Unit / Multi Site General Manager – Upper Crust & Cafe Local @ Bristol Parkway station & Bristol Coach & Bus Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!