Multi Trader

Stirling Henry Global Migration; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An ambitious housing association in London seeks a skilled Multi-trade Operative to join their dynamic team. In this role, you will utilize your extensive trade skills to maintain and repair social housing properties, ensuring they meet safety and quality standards. You will engage with tenants, addressing their concerns while minimizing disruption during maintenance work. This is an exciting opportunity to contribute to a vital mission of providing quality housing and support to the community. If you are passionate about making a difference and possess the necessary skills, we invite you to apply for this rewarding position.

Benefits

28 days annual leave plus Bank Holidays

Subsidised Health & Wellbeing Membership

Simply Health support for medical costs

Employee Assistance Programme

Pension with up to 7% employer contribution

Qualifications

• Experience in multi-disciplinary trade skills for maintenance and repair.
• Ability to work flexibly and collaboratively under pressure.

Responsibilities

• Perform maintenance and repair work across multiple trades in social housing.
• Provide excellent customer service and communicate effectively with tenants.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Interpersonal Skills

Knowledge of Building Systems

Health and Safety Awareness

Planning and Organizing

Job description

Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.

You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.

Our values

Our values add up to P.A.C.E. Proud, Ambitious, Customer Focussed, Enthusiastic. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.

We are looking for an experienced Multi-trade Operative to provide high-quality, multi-disciplinary trade skills in the maintenance, repair, and refurbishment of social housing properties. This role involves carrying out a variety of tasks including plumbing, carpentry, plastering, tiling, and general maintenance to ensure that properties meet safety and quality standards. The post holder will be expected to work efficiently and professionally in a customer-facing role, delivering excellent service to tenants while ensuring compliance with all relevant regulations, health and safety guidelines, and company policies.

Your duties will include but not be limited to:

• Carry out a wide range of maintenance and repair work across multiple trades (e.g., plumbing, electrical, carpentry, plastering, tiling) in social housing properties to ensure that all work is completed to a high standard and within specified timeframes.
• Provide a high level of customer service by engaging professionally with tenants, addressing their concerns, and ensuring minimal disruption during maintenance works. Communicate effectively regarding the progress of work, timelines, and any necessary follow-up actions.
• Ensure that all repairs meet the required standards and specifications, and that materials are used efficiently. Complete all tasks to the highest quality, minimizing the need for rework and ensuring compliance with safety and regulatory standards.
• Plan and organise your work in an economical and effective manner, making the best use of your available time, transport and materials in accordance with specified company priority response times.
• Work collaboratively with other team members, contractors, and management to ensure that work is completed on time, to a high standard, and in accordance with agreed-upon service levels.
• To be aware of his/her responsibilities under the Health and Safety at Work Act and ensure safe working systems and procedures are adopted at all times including the wearing of appropriate personal protective equipment.

Key skills:

• Strong analytical and troubleshooting skills
• Ability to plan and organise own workload in the most effective, efficient and economic way in accordance with laid down priorities.
• Excellent communication and interpersonal skills.
• Knowledge of procedures for responding to emergency maintenance issues
• Sound knowledge of building systems, regulations, and standards.
• Good awareness of health and safety at work including risk assessment, the need to follow safe working procedures and willing and able to wear and/or use appropriate personal protective equipment.
• Good awareness of equality and diversity issues.

If you have the ability to work flexibly, collaboratively and under pressure whilst dealing with competing priorities and delivering results on time, we look forward to receiving your application.

Our benefits package includes:

• Annual Leave: starting at 28 days, plus Bank Holidays
• Subsidised Health & Wellbeing Membership
• Simply Health - help towards the costs of dentist, optician, and private medical appointments
• Employee Assistance Programme - including free legal, financial and counselling advice
• Pension - up to 7% employer contribution

Please note only shortlisted candidates will be contacted.

CLOSING DATE: Wednesday 30th April 2025

INTERVIEWS: TBC

GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community