Senior IT Support Engineer (Contractor)

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to join their dynamic team in London. This full-time role involves providing top-notch technical support for PCs, laptops, and mobile devices, ensuring seamless operations for a diverse range of users. You will play a crucial role in troubleshooting hardware and software issues, managing Active Directory accounts, and delivering exceptional service to senior partners. If you have a passion for technology and a commitment to excellence, this opportunity allows you to thrive in a collaborative environment while making a significant impact on the organization.

Qualifications

• Minimum 2 years in a similar role with strong troubleshooting skills.
• Knowledge of Microsoft Office, Windows 10/11, and Active Directory.

Responsibilities

• Provide remote and in-person technical support for devices.
• Troubleshoot IT software and hardware products.
• Manage Active Directory accounts and prioritize tickets.

Skills

Troubleshooting Skills

Microsoft Office (M365)

Windows 10/11

Cisco VPN

Active Directory

ITIL Awareness

Excellent Communication

Education

CompTIA A+

University/College Certification

ITIL Foundation

Tools

ServiceNow

Mobile Device Management

BitLocker

Job description

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Client:

Korn Ferry US

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

96fcdbc6cf23

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Us: Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

Job description: Korn Ferry is currently looking for a full-time contractor Senior IT Support Engineer for our EMEA region, based at least three days per week in our London office. Day-to-day duties will include:

• Remote and in-person technical support of PCs, Laptops, and mobile devices.
• Logging calls, walk-in interactions, and details into our ITSM.
• Active Directory account administration (e.g., Computer account management).
• Troubleshooting IT software and hardware products.
• Troubleshooting network connection issues.
• Collaborating with support teams to resolve issues and communicate with end-users until resolution.
• Training end-users in system use.
• Prioritizing tickets according to SLAs.
• Completing administrative and documentation tasks.
• Participating in the Shift-Left process.
• Communicating with internal and external customers at all levels.
• Providing White Glove treatment for Senior Partners.
• Animating New Joiner Inductions in the London office or remotely for Manchester and Dublin.
• Traveling to Korn Ferry offices as needed for support and office moves.
• Working on public holidays if necessary.
• Reporting issues and escalations to your Line Manager.
• Supporting meeting rooms (VC and AV).
• Collaborating on projects, POCs, UATs.

Required Skills and Experience:

• Minimum 2 years in a similar role with strong troubleshooting skills.
• Knowledge of Microsoft Office (M365), Windows 10/11, cloud VMs, MFA/2FA, Cisco VPN, Active Directory, Entra, Intune.
• Supporting iOS and Android devices, imaging laptops/desktops, setting up MacBooks, antivirus, troubleshooting printing, Mobile Device Management, BitLocker, ITSM (ServiceNow), network infrastructure.
• Excellent communication skills, professional approach, time management, organizational skills, awareness of ITIL, SLA/KPI experience, multicultural support experience.

Required Certifications:

• CompTIA A+, University/College Certification, ITIL Foundation (preferred).

Language: Must be fluent in English. Additional languages within the EMEA region are a plus.

Internal Mobility: If currently working at Korn Ferry, eligibility for internal transfer depends on HR policies.

Korn Ferry is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any characteristic protected by law.