Multi Trade Operative

INVISION RECRUITMENT LIMITED; Enfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a skilled Multi Trade Operative to join their team in Enfield, UK. The successful candidate will be responsible for completing repairs efficiently and ensuring customer satisfaction, while maintaining high standards of work and communication. Responsibilities include liaising with customer service, adhering to Health & Safety protocols, and ensuring customers' properties are protected during repairs. This role demands a motivated individual committed to upholding the company's reputation.

Responsibilities

• Complete repairs on the first visit wherever possible.
• Liaise with Customer Service Coordinators to provide updates on defect status.
• Communicate any potential delays as early as possible and ensure works are done to the highest standard.
• Maintain professional conduct and a clean, tidy appearance at all times.
• Use RAMs for all activities and adhere to Health & Safety requirements.
• Ensure equipment and vehicles are well-maintained and fit for purpose.
• Keep the customers property clean and protect it during repairs.
• Provide clear, professional communication with customers and internal teams.
• Build effective relationships with customers, colleagues, and subcontractors.
• Complete repairs efficiently and to a high standard, ensuring customer satisfaction.
• Adhere to Health & Safety protocols and follow all departmental processes.

Job description

We are looking for a skilled and motivatedMulti Trade Operativeto join our team. In this role, you will be responsible for completing repairs issued to the Customer Service department swiftly and efficiently, ensuring customer satisfaction and upholding the Hill Groups reputation. You will be expected to follow all processes and procedures while keeping the Customer Serviceteam informed of progress.

Key Responsibilities

Service Delivery

• Complete repairs on the first visit wherever possible.
• Liaise with Customer Service Coordinators to provide updates on defect status.
• Communicate any potential delays as early as possible and ensure works are done to the highest standard.
• Maintain professional conduct and a clean, tidy appearance at all times.

Quality & Compliance

• Use RAMs for all activities and adhere to Health & Safety requirements.
• Ensure equipment and vehicles are well-maintained and fit for purpose.
• Keep the customers property clean and protect it during repairs.

Customer Communication

• Provide clear, professional communication with customers and internal teams.
• Build effective relationships with customers, colleagues, and subcontractors.

Success Measures

• Complete repairs efficiently and to a high standard, ensuring customer satisfaction.
• Adhere to Health & Safety protocols and follow all departmental processes.