Business Services Operations Manager

PPL; London; Hybrid; GBP 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid and flexible working times

Free Breakfast in the office

Long service awards

Shops and Leisure discounts

£120 annually for music purchases

Private Medical Care

Job summary

A leading organization in music rights seeks a Business Services Operations Manager to support service delivery to CMOs and record companies. This hybrid role requires strong analytical skills, experience with data management, and excellent communication abilities. The ideal candidate has a keen interest in the music industry and is detail-oriented. The position offers hybrid working and several employee benefits.

Qualifications

• Comfortable working with and analysing large messy datasets.
• Detail-oriented with troubleshooting skills for data inconsistencies.
• Experience in managing communications with diverse stakeholders.

Responsibilities

• Support Head of Business Services in delivering services to CMOs.
• Lead analysis on incoming and outgoing datasets.
• Ensure prompt resolution of queries and issues.
• Resolve queries and risks promptly, escalating to leadership when needed.
• Identify and deliver process improvements to enhance quality and efficiency.

Skills

Data Management tools (SQL)

Data Analytics tools (preferably Tableau)

Analytical thinking

Communication skills

Problem-solving

Tools

SQL

Tableau

Job description

Overview

Business Services Operations Manager role at PPL.

Permanent, Full Time. Hybrid working - Three days a week in the office.

About the Team

Licensing hundreds of thousands of organisations, collecting, and then distributing hundreds of millions of pounds of revenues to potentially, hundreds of thousands of performers and recording rightsholders, accurately and efficiently, requires significant investment in people, processes, technology, and data.

To address this, PPL has developed a suite of Business Services that enable other CMOs to utilise PPL’s existing capabilities rather than invest in their own. This takes cost out of the industry, enabling more revenue to be paid to more members, quickly and accurately.

The Business Services team currently operates nine services, eight to CMOs around the world, and one to the UK record companies. Further opportunities are currently under development.

What you’ll be doing

Working within a small, dynamic, multi-skilled team, as the Business Services Operations Manager you will be responsible for supporting the delivery of a range of services that help organisations from around the world to make accurate payments to performers and recording rightsholders for the use of their music by television and radio broadcasters, and public venues, such as pubs, restaurants, shops, and offices.

As a member of a front-of-house service team, you will be confident working with customers and stakeholders at various levels of seniority, from a diverse range of cultures and backgrounds, who often do not speak English as their first language.

You will ensure risks and issues are anticipated, discussed, and mitigated appropriately. Success in this role will involve delivering a professional high-quality service to our existing customers, while also driving continual improvement. There are plenty of opportunities for improvement and service extension, and as the Operations Manager you will be encouraged to identify and lead on change where opportunities arise.

You will be highly organised and disciplined, take a logical and analytical approach to your work, and have an engaging and professional customer manner and style. You will have a keen interest in the music industry and have at least a basic understanding of how CMOs license music and distribute royalties.

Key Responsibilities

• Support the Head of Business Services and the Senior Manager, Business Services in the delivery of Business Services to CMOs and record companies.
• Lead on analysis of all incoming and outgoing datasets and be comfortable explaining to both senior and junior colleagues, as well as external partners, why data looks right or wrong to agreed service levels. Applying music knowledge and experience to validate findings, identify and question anomalies, and make recommendations
• Provide operational expertise to support the Senior Manager, Business Services with the setup and transition of new customers into the service delivery team.
• Ensure any queries, risks and issues are resolved in a prompt manner, always ensuring information provided is accurate and that key issues are escalated to the appropriate Head and/or Director in order that the service provided consistently meets expectations.
• Support the Senior Manager, Business Services with the identification and delivery of solutions that improve existing processes, systems and reporting to improve quality, efficiency and customer service.

What you’ll need

• Be comfortable working with and analysing large messy datasets.
• Carry out logical analysis and presentation of reporting using Data Management tools (SQL) and Data Analytics tools (preferably Tableau)
• Be detail-oriented, with a willingness and ability to explore, understand and troubleshoot analytical solutions and data inconsistencies
• Manage communications with internal and external stakeholders of all levels
• Show a positive and enthusiastic, can-do attitude

What we can offer you

PPL value their employees and in return for your hard work you can expect to be rewarded with a wide range of benefits which support their needs and lifestyles:

• Hybrid and flexible working times
• Free Breakfast in the office
• Long service awards
• Shops and Leisure discounts (Carnaby card)
• £120 annually to spend on music related purchases
• Private Medical Care

And much more!

Next Steps

If this sounds like you, then apply today!

Closing date for applications: 25th August 2025

Equality and Diversity at PPL

PPL are committed to equal opportunities, diversity and inclusivity; therefore we welcome and encourage applicants from all sections of the community.

Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL’s members. Our job is to protect our members’ rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone’s talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that’s why we do what we do.