Manager - Supply Chain Operations

Bertelsmann; Greater London; Presencial; GBP 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Flexible working

Gym membership

Private medical insurance

Parental leave (6 months)

Gig allowance

Artist showcases

Cycle to work

Season ticket loan

Nursery scheme

Employee assistance

Salary sacrifice (GAYE)

Sociable office

Descripción de la vacante

BMG is seeking a Manager - Supply Chain Operations on a fixed-term contract through to April 2027 to oversee end-to-end operational execution for physical and digital music releases. You will coordinate between repertoire, marketing, digital operations, manufacturing and distribution partners to ensure timely, accurate product delivery.

In this role, you will manage product configuration, metadata, assets and territories, drive efficiency, and implement automation across workflows, while

Formación

• Experience in supply chain operations within recorded music or digital content.
• Strong knowledge of digital product setup and data, metadata, assets, territories, timing and configuration for DSP delivery.
• Experience with physical product setup and dependencies to bring products to market.
• Understanding of manufacturing workflows, lead times, approvals, and quality controls.
• Strong project coordination skills for managing multiple releases and milestones.
• High accuracy and attention to data, metadata, assets, and deadlines.
• Comfort with workflow tools, product management systems, DSP/distributor platforms, spreadsheets, and reporting.
• Experience in the recorded music, entertainment, media or rights-based content industries.
• Knowledge of music industry identifiers (UPCs, ISRCs) and DSP delivery standards.
• Experience working with global manufacturers, physical distributors, and content management platforms.
• Advanced Excel skills (Power Query) and BI/reporting experience.
• Experience implementing automation or workflow improvements for efficiency.
• Curiosity about systems and technology to improve release/catalogue management.

Responsabilidades

• Manage creation, configuration, and maintenance of physical and digital products across internal systems and external platforms.
• Own the operational setup of digital releases, including metadata, assets, territories, release dates, pricing and delivery to DSPs.
• Collaborate with Marketing and repertoire teams during release planning to translate plans into operational setup.
• Coordinate with Digital Operations and other teams for DSP interventions, delivery escalations, rights management, or troubleshooting.
• Translate commercial plans into executable timelines, product specs, manufacturing orders, and delivery requirements.
• Coordinate physical manufacturing across CDs, vinyl, cassettes, box sets and special packaging.
• Manage production milestones: audio, artwork, metadata, approvals, proofs, test pressings, final sign-off.
• Ensure products are ready for release with complete assets, data, configurations and partner deliveries.
• Coordinate product lifecycle events: changes, cancellations, reissues, represses, territory changes, pricing updates, takedowns.
• Act as primary operational link between repertoire owners, Marketing, Commercial, Metadata, Asset Management, Digital Operations, manufacturers and distribution partners.
• Investigate and resolve operational issues affecting setup, manufacturing, delivery, release availability, quality, digital exploitation, or fulfilment.
• Maintain project status, documentation, process controls and KPIs, escalating risks to release dates or service levels.
• Drive standardisation, automation and continuous improvement across product setup, manufacturing and release management workflows.

Conocimientos

Supply chain operations

Digital product setup knowledge

Project coordination

Attention to detail

Workflow tools proficiency

BI / Reporting tools

Herramientas

Excel

Power Query

DSP platforms

Descripción del empleo

Founded in 2008, BMG is committed to building the world’s most trusted, forward-looking music company. Following its combination with Concord in 2026, BMG brings together global scale, deep expertise, technology, and partnership to unlock new opportunities for creators while protecting and growing the long-term value and cultural impact of their work.

BMG’s repertoire includes works by iconic global artists, songwriters, composers, and playwrights, including will.i.am, Phil Collins, Tina Turner, Lin-Manuel Miranda, Jason Aldean, Jelly Roll, Evanescence, Kylie Minogue, Billie Holiday, Rodgers & Hammerstein, Creedence Clearwater Revival, Tennessee Williams, OneRepublic, Daddy Yankee, and Leonard Bernstein.

Headquartered in Nashville with 18 offices globally, BMG is privately held and part of Bertelsmann, the international media, services and education company, with a minority stake held by affiliates of Great Mountain Partners.

Job Description

We are looking for a Manager - Supply Chain Operations to join us on afixed-term contract through to April 2027. In this roleyou'll play a pivotal role in bringing recorded music products to market, ensuring every release is accurately configured, manufactured, delivered, and available to audiences on time.

This is a highly collaborative role at the heart of the release process, connecting repertoire, marketing, commercial, digital operations, manufacturing, and distribution partners. You'll oversee the end-to-end operational execution of both physical and digital products, helping artists and labels maximise the impact of their releases while driving efficiency, accuracy, and continuous improvement across our workflows.

We’re passionate about music, thrive in fast-paced operational environments, and enjoy turning complex release plans into flawless execution.

Responsibilities

• Manage the creation, configuration, and maintenance of physical and digital products across internal supply chain systems and external partner platforms.
• Own the operational setup of digital releases, ensuring product configuration, metadata, assets, territories, release dates, pricing, and other delivery requirements are correctly established for distribution to DSPs.
• Work with Marketing and repertoire teams during release planning to identify digital and physical requirements and opportunities early, translating marketing plans into the appropriate operational setup and platform execution.
• Coordinate with Digital Operations and other specialist teams where direct DSP intervention, delivery escalation, rights-management activity, or platform troubleshooting is required.
• Translate approved commercial and release plans into executable operational timelines, product specifications, manufacturing orders, and digital delivery requirements.
• Coordinate physical manufacturing across all product formats, including CDs, vinyl, cassettes, box sets, special packaging, and other physical configurations.
• Manage production milestones, including receipt of audio, artwork, metadata, approvals, proofs, test pressings, and final manufacturing sign-off.
• Ensure physical and digital products are operationally ready for release, with complete assets, accurate data, appropriate digital product configuration, confirmed partner deliveries, and clear exception management.
• Coordinate product lifecycle events, including changes, cancellations, reissues, represses, territory changes, pricing updates, and takedowns.
• Act as the primary operational link between repertoire owners, Marketing, Commercial, Metadata, Asset Management, Digital Operations, manufacturers, and distribution partners.
• Investigate and resolve operational issues affecting product setup, manufacturing, delivery, release availability, quality, digital exploitation, or customer fulfilment.
• Maintain accurate project status, documentation, process controls, and operational KPIs, escalating risks that may affect release dates, digital availability, or service levels.
• Drive standardisation, automation, and continuous improvement across product setup, manufacturing, and release management workflows.

Qualifications

• Experience in supply chain operations, product operations, production, release management, or a comparable operational environment within recorded music or digital content.
• A strong preference for working knowledge of digital product setup and digital music distribution, including the data, metadata, assets, territories, timing, and configuration required to successfully deliver and maintain products across DSPs.
• Working knowledge of physical product setup and the dependencies required to bring physical products to market.
• Understanding of physical manufacturing workflows, specifications, lead times, approvals, and quality controls.
• Strong project coordination skills, with the ability to manage multiple releases, milestones, and dependencies concurrently.
• High level of accuracy and attention to detail when working with product data, metadata, assets, specifications, and deadlines.
• Comfort using workflow tools, product management systems, DSP/distributor platforms, spreadsheets, and operational reporting.
• Experience within the recorded music, entertainment, media, or another rights-based content industry.
• Knowledge of music industry identifiers such as UPCs and ISRCs, digital release structures, DSP requirements, and content delivery standards.
• Experience working with global manufacturers, physical distributors, digital delivery partners, and content management platforms.
• Advanced Microsoft Excel skills, including Power Query, and experience using reporting or business intelligence tools.
• Experience implementing automation, AI solutions, or workflow improvements that drive operational efficiency and reduce manual processes.
• Curiosity about systems, technology, and innovative ways of improving release and catalogue management.

Additional Information

• 25 days pro-rated annual leave, plus 3 days between Christmas & New Year and an extra day for your birthday!
• Flexible working opportunities.
• Subsidised gym membership.
• Private Health Insurance.
• All parents, regardless of gender or sexual orientation, will receive 6 months of fully paid parental leave.
• Annual gig allowance.
• Artist showcases.
• Cycle to work scheme.
• Season Ticket Loan.
• Workplace Nursery Scheme
• Access to our Employee Assistance Programme.
• Give As You Earn Scheme.
• A fun and sociable office environment.

At BMG, we recognise the power of music and are dedicated to ensuring it thrives. We are a community of artists, songwriters, and partners, working together to create music and build lasting careers. Here, music creators find not just a business partner, but a trusted home where their work shapes culture and leaves a legacy. Together, we evolve and grow.

We believe that creativity flourishes when people feel they belong. That means building a culture where everyone can show up as themselves, contribute freely, and be treated with fairness and respect - whatever their background, identity, or life story. We’re committed to creating a workplace where individuality is valued, inclusion is intentional, and everyone has the chance to grow. All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .