Multi-Store Retail Manager: People & Customer Experience

WHSmith Careers; East Midlands; Ibrido; GBP 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

33 days holiday

Employee discounts

Employee Assistance Programme

Descrizione del lavoro

WHSmith is recruiting a Multi-Site Store Manager to lead the performance of multiple stores across formats, including InMotion and hospitality, and to drive growth while delivering a world-class customer experience.

You will develop and train store teams, manage HR processes and payroll budgets, and ensure compliance and safety. The role requires coaching, data-driven planning, and strong stakeholder relationships with landlords and partners.

Competenze

• Experience leading multi-site retail operations.
• Strong people management and training skills.
• Knowledge of payroll budgeting and HR processes.

Mansioni

• Lead the performance of multiple stores across formats, including InMotion and hospitality.
• Foster a positive multi-store culture and develop store teams.
• Coach teams to deliver a consistent customer journey and drive sales.

Conoscenze

People leadership

Coaching teams

Data-driven planning

Descrizione del lavoro

WHSmith is recruiting a Multi-Site Store Manager to lead the performance of multiple stores across formats, including InMotion and hospitality, and to drive growth while delivering a world-class customer experience.

You will develop and train store teams, manage HR processes and payroll budgets, and ensure compliance and safety. The role requires coaching, data-driven planning, and strong stakeholder relationships with landlords and partners.