Senior Store Operations & People Leader

WHSmith Careers; Birmingham; Hybrid; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

WHSmith Travel is seeking a Store Operations Manager for Costa Coffee to lead store performance, drive operational excellence and deliver a superior customer experience. The role focuses on day-to-day store management to support the Multi-Site Store Manager in achieving the business trading plan.

You will shape people strategy, coach store managers, manage budgets, ensure compliance, and continuously improve the customer journey across WHSmith Travel at major locations such as airports and

Qualifikationen

• Experienced in retail operations leadership and team development.
• Committed to delivering an exceptional customer journey and high service standards.
• Ability to drive commercial performance, cost control and budgeting across multiple stores.

Aufgaben

• Oversee day-to-day store operations to support the Multi-Site Store Manager.
• Implement people strategies and develop talent to build a high-performing team.
• Ensure safe, legal, and compliant store practices across the division.

Kenntnisse

People leadership

Customer experience

Operational management

Strategic planning

Jobbeschreibung

WHSmith Travel is seeking a Store Operations Manager for Costa Coffee to lead store performance, drive operational excellence and deliver a superior customer experience. The role focuses on day-to-day store management to support the Multi-Site Store Manager in achieving the business trading plan.

You will shape people strategy, coach store managers, manage budgets, ensure compliance, and continuously improve the customer journey across WHSmith Travel at major locations such as airports and