Store Manager: Lead Teams, Drive Growth & Service

WHSmith Travel; Sutton; On-site; GBP 28,000 - 48,000; Full time

Benefits offered by this job

Salary and benefits

Pension scheme

33 days holidays

Employee discounts

Employee Assistance Programme

Job summary

WHSmith Travel in Sutton is seeking a Store Manager for a busy M&S store. You will lead a team to deliver great service, hit business targets and foster a working environment where colleagues grow and feel valued.

You will drive local opportunities, manage recruitment and performance, and partner with the Support Centre to maximise store performance while ensuring safety and compliance.

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Proven ability to recruit, onboard and conduct performance reviews.
• Ability to develop colleagues and manage stakeholders.

Responsibilities

• Lead a high performing team to achieve sales results.
• Create a culture of learning, support and recognition for growth.
• Set clear, measurable targets and review progress regularly.
• Share knowledge with Support Centre to maximise local opportunities.
• Support people development with a robust succession plan.
• Keep the team informed on store performance and drive improvements.
• Ensure a safe, compliant and welcoming store environment.

Skills

Leadership

Motivation

Organisation

Stakeholder management

People development

Frontline leadership

Job description

WHSmith Travel in Sutton is seeking a Store Manager for a busy M&S store. You will lead a team to deliver great service, hit business targets and foster a working environment where colleagues grow and feel valued.

You will drive local opportunities, manage recruitment and performance, and partner with the Support Centre to maximise store performance while ensuring safety and compliance.