Multi-Skilled Support Technician

Serco Group; Harrogate; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Competitive holiday package

Contributory pension scheme

Extensive internal training

Job summary

Serco Group in the Defence Aviation and Space team is hiring a Multi-Skilled Support Technician in Harrogate to support a wide range of technical activities across varied environments, delivering high-quality services that maintain critical infrastructure.

You’ll collaborate with customers, colleagues and stakeholders, apply problem-solving skills, and uphold health, safety and security standards while pursuing continuous improvement in line with contract requirements.

Qualifications

• Proven experience delivering quality outcomes in challenging information technology and infrastructure environments.
• Working knowledge of copper and fibre cable installation.
• Strong communication, organisation and prioritisation skills.

Responsibilities

• Carry out a variety of multi-skilled activities in line with customer requirements and operational priorities.
• Assess tasks within your skill range and communicate recommended actions and potential impacts to colleagues.
• Coordinate effectively with team members to support service delivery and operational success.
• Respond promptly to verbal and written requests from customers and stakeholders.
• Support the identification and development of new work opportunities and continuous improvement initiatives.
• Participate in on-site and external training activities to maintain and develop technical capability.

Skills

IT & infrastructure experience

Copper & fibre cable installation

Strong communication

Problem-solving

Job description

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Location: Menwith Hill, Harrogate, HG3 2RS
Salary: Competitive plus excellent benefits
Schedule: Perm/FT/40 hours-Monday-Friday

Ready to impact a better future?

As a Multi-Skilled Support Technician in our Defence Aviation and Space team, you’ll support a wide range of technical activities across varied environments, working closely with customers, colleagues and stakeholders to deliver high-quality services. Your work will have purpose, helping to maintain critical infrastructure and services while delivering positive outcomes for our customers.

Our work touches lives through the delivery of important defence capabilities. In this role, you’ll contribute to trusted operations, using your technical expertise, problem-solving skills and commitment to quality to create a positive impact while supporting innovation, growth and a better future.

What you’ll do as a Multi-Skilled Support Technician

• Carry out a variety of multi-skilled activities in line with customer requirements and operational priorities.
• Assess tasks within your skill range and communicate recommended actions and potential impacts to colleagues.
• Coordinate effectively with team members to support service delivery and operational success.
• Respond promptly to verbal and written requests from customers and stakeholders.
• Support the identification and development of new work opportunities and continuous improvement initiatives.
• Participate in on-site and external training activities to maintain and develop technical capability.

Does this sound like you?

• UK residency with the ability to attain and maintain UK national security clearance.
• Proven experience delivering quality outcomes in challenging information technology and infrastructure environments.
• Working knowledge of copper and fibre cable installation.
• Strong communication, organisation and prioritisation skills with the ability to work independently or as part of a team.
• Flexible and adaptable, with a commitment to health and safety, continuous learning and high standards of delivery.

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).