Engineering and Support Manager

Serco Group; Helston; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Pension

Bonus scheme

Private medical

Learning & development

Wellbeing support

Discounts

Inclusive culture

Job summary

Serco Group is seeking an Engineering Support Manager to join the Defence portfolio, overseeing assurance, quality and compliance activities at RNAS Culdrose. The role leads audits, governance and performance reporting while developing teams to meet safety and contractual requirements.

You will work with RN stakeholders and customers to drive continuous improvement, risk management and exceptional service delivery, contributing to a high-performing engineering support function within the Royal

Qualifications

• Experience within a military or civil aviation engineering environment.
• Strong knowledge of quality, compliance and assurance processes.
• Experience conducting audits, investigations and root cause analysis.
• Proven leadership skills with experience developing and managing teams.
• Strong stakeholder management and communication skills.
• A proactive approach to continuous improvement and operational excellence.
• A commitment to safety, compliance and delivering exceptional customer service.

Responsibilities

• Lead assurance, audit and compliance activities to ensure regulatory, contractual and operational requirements are met.
• Supporting the delivery of contractual and operational performance targets.
• Leading quality and audit programmes, ensuring regulatory and contractual compliance.
• Supporting and developing teams to achieve high standards of performance.
• Champion a positive safety and reporting culture, promoting proactive reporting and effective risk management.
• Analyse performance and assurance data to identify trends, root causes and opportunities for improvement.
• Oversee engineering authorisations, competency management and support the apprentice development programmes.
• Support governance, customer assurance and performance reporting activities across the contract.
• Build strong relationships with customers, stakeholders and suppliers to support exceptional service delivery.
• Contribute to the ongoing development of the Quality Management System and future growth opportunities across the portfolio.

Skills

Aviation engineering

Quality assurance

Regulatory compliance

Audits & investigations

Leadership

Stakeholder management

Safety culture

Job description

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Location: Helston, Cornwall, GB, TR12 7RH

Engineering Support Manager - Defence (Royal Navy Portfolio)

Location: RNAS Culdrose, Cornwall, TR12 7HR

Schedule: Full Time, 38 hours per week, Monday to Friday

Ready to impact a better future?

Are you an experienced aviation professional with a passion for safety, compliance, quality and continuous improvement? Do you thrive in a role where you can influence operational performance, support people development and work closely with customers and stakeholders?

We are looking for an Engineering Support Manager to join our Defence business, supporting the Royal Navy Support Portfolio at RNAS Culdrose . This is a fantastic opportunity to play a pivotal role in leading assurance activities, driving regulatory compliance and supporting the delivery of safe, effective and high-quality engineering services.

Working closely with the RN Support Contract Manager, AESAS and IMOS Delivery Managers, engineering leaders and customer representatives, you will provide operational assurance, oversee quality and compliance activities, and support the continued development of a high-performing engineering support function.

Key responsibilities will include:

• Lead assurance, audit and compliance activities to ensure regulatory, contractual and operational requirements are met.
• Supporting the delivery of contractual and operational performance targets.
• Leading quality and audit programmes, ensuring regulatory and contractual compliance.
• Supporting and developing teams to achieve high standards of performance.
• Champion a positive safety and reporting culture, promoting proactive reporting and effective risk management.
• Analyse performance and assurance data to identify trends, root causes and opportunities for improvement.
• Oversee engineering authorisations, competency management and support the apprentice development programmes.
• Support governance, customer assurance and performance reporting activities across the contract.
• Build strong relationships with customers, stakeholders and suppliers to support exceptional service delivery.
• Contribute to the ongoing development of the Quality Management System and future growth opportunities across the portfolio.

This is a varied and influential role where you'll help shape engineering excellence, enhance operational performance and make a tangible impact on a critical Royal Navy support contract.

What we're looking for

• Experience within a military or civil aviation engineering environment.
• Strong knowledge of quality, compliance and assurance processes.
• Experience conducting audits, investigations and root cause analysis.
• Proven leadership skills with experience developing and managing teams.
• Strong stakeholder management and communication skills.
• A proactive approach to continuous improvement and operational excellence.
• A commitment to safety, compliance and delivering exceptional customer service.

This is an opportunity to make a genuine impact across a critical Defence contract, helping to shape assurance, quality and engineering support activities while developing people, improving processes and supporting operational excellence. You'll be part of a collaborative team that is committed to delivering outstanding service to the Royal Navy and maintaining the highest standards of safety and compliance.

Join us and help drive engineering excellence across the Royal Navy Support Portfolio.

What we offer:

• 29 days' annual leave plus bank holidays
• Up to 6% contributory pension scheme.
• Performance-related bonus scheme, where applicable.
• Private medical insurance, where applicable.
• Access to extensive learning and development opportunities, including funded qualifications and apprenticeships.
• Employee Assistance Programme and wellbeing support services.
• Discounts across hundreds of retailers, leisure providers and travel services.
• A supportive and inclusive environment where everyone can thrive and develop their career.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, you will need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Why Serco?

At Serco, we bring together the right people, technology and partners to solve some of the world's most complex challenges. We support critical services that make a real difference to people, communities and national capability. Joining Serco means becoming part of a team that values trust, innovation, service excellence and continuous improvement.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).