Maintenance Operative - Carlisle

Serco Group; Carlisle; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension: Up to 6% contributory

Holidays: 25 days + bank holidays

Training and development

Wellbeing support

Staff discounts

Employee networks

Charity volunteering

Job summary

Serco is seeking a Maintenance Operative to deliver essential maintenance across a defined portfolio, ensuring safety and compliance with Home Office standards. The role supports living environments that are safe and welcoming, with a hands-on approach to repairs, PAT testing, and liaison with subcontractors.

The position requires building maintenance experience, health and safety knowledge, and a UK driving licence.

Qualifications

• Experience in building maintenance or a relevant trade.
• Knowledge of health and safety principles and safe working practices.
• Ability to prioritise work and manage time effectively.
• Strong communication and collaboration skills with colleagues and stakeholders.

Responsibilities

• Provide general building maintenance services across a defined property area.
• Report and close faults using the AORA IT system to keep property records accurate.
• Ensure properties meet Home Office standards and are free from defects.
• Liaise with subcontractors and ensure access, quality and audits.
• Carry out annual Portable Appliance Tests (PAT) for properties in your portfolio.
• Support colleagues with fault-finding and specialist trade duties where applicable.
• Carry out garden maintenance, furniture repairs, and materials management with approved suppliers.
• Manage waste removal in line with recycling requirements.
• Complete KPI-driven tasks, prioritising urgent work and coordinating with Housing Officers.

Skills

Building maintenance

Health and safety

Time management

Communication

Driving licence

Job description

Select how often (in days) to receive an alert:

Salary:£27,500 - £33,500 dependent on skills and experiences

Schedule:Full time role 37.5 hours per week,

Ready to impact a better future?
As a Maintenance Operative in our AASC team, you’ll play a hands‑on role in making sure the properties we manage are safe, functional, and meet the service standards our communities depend on. Your work will have a direct and positive impact on people’s day-to-day living conditions.

You’ll deliver essential maintenance across a designated portfolio, helping us create living environments that are safe, welcoming, and compliant. This is purposeful work where your expertise helps ensure every property meets Home Office requirements and supports a positive experience for the people who live there.

What you’ll do as a Maintenance Operative

You'll be entrusted to:

• Provide general building maintenance services across a defined property area.


• Report and close faults using the AORA IT system to keep property records accurate.


• Ensure properties are free from building defects in line with Home Office Contract standards.


• Liaise with approved subcontractors, ensuring access, quality standards, and audit checks.


• Undertake annual Portable Appliance Tests (PAT) for all properties in your portfolio.


• Where applicable, deliver specialist trade duties and support colleagues with fault‑finding.


• Carry out garden maintenance, furniture repairs, and materials management using approved suppliers.


• Manage waste removal responsibly and in line with recycling requirements.


• Complete KPI-driven tasks on time, prioritising urgent work and collaborating with Housing Officers.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in building maintenance or a relevant trade.


• Knowledge of health and safety principles and safe working practices.


• The ability to prioritise work, manage time effectively, and solve problems independently.


• Strong communication and collaboration skills, working closely with colleagues and stakeholders.


• A valid UK driving licence and willingness to travel across the region.

Vetting and checks

This role requiresBaseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtainformal Security Clearance(such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note thatUK residency requirements may apply for certain levels of clearance. You will also complete anOccupational Health Questionnaireso we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer:

• Salary: Competitive salaries with annual reviews


• Pension: Up to 6% contributory pension scheme


• Holidays: 25 days' annual leave plus bank holidays


• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression


• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres


• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community


• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme

Let’s impact a better future, together.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).