Multi Skilled Plumber

Guinness Partnership; Blackburn; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading provider of affordable housing in England is seeking a Multi Skilled Plumber to join our Responsive Repairs Team. This full-time position involves plumbing tasks and related multi-trade repairs across Blackburn and surrounding areas, focusing on high-quality service and compliance with safety standards. Successful candidates must be qualified and demonstrate excellent customer service skills in a customer-focused environment.

Benefits

25-27 days holiday plus bank holidays

Competitive pension scheme with contributions matched up to 9%

Lifestyle benefits scheme with discounts

Annual performance score bonus

Life assurance providing three times salary cover

Access to health plan options

Free eye test vouchers

Travel season ticket loan

Car lease scheme

Qualifications

• Competence in primary trade.
• Various multi-trade skills for first-time fixes.
• Experience in customer-focused environments.

Responsibilities

• Perform a range of plumbing and multi-trade repairs.
• Ensure timely completion of repairs to improve customer satisfaction.
• Maintain accurate records of work performed.

Skills

Customer service skills

Methodical work approach

Problem-solving ability

Organisational skills

Education

NVQ Level 2 or 3 Trade Qualification

Job description

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION

About the role

We have a new opportunity for a Multi Skilled Plumber to join our Responsive Repairs Team covering our homes in Blackburn, Wigan, Bacup and the surrounding areas. This is a full time, (39 hours per week), permanent vacancy.

You must be a qualified Plumber and show a level of competence in other trades. You must live within 30 miles of Blackburn to be able to reach all the locations in a timely manner.

What we are looking for

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be a fully qualified and experienced Plumber, but you will also have great customer service skills and a willingness to go the extra mile to provide a high-quality service in compliance with relevant procedures and legislation.

Essential Skills/Experience:

• Demonstrable competence within required primary trade.
• Various multi-trade skills and experience, sufficient to enable the completion of repairs at the first visit (first time fix).
• Experience of working in a customer focused environment within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work with minimal supervision and demonstrate organisational and time management skills.
• Ability to make decisions and solve problems seeking any advice required.
• Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines.
• Ability to operate safely having considered any environmental circumstances and possible risks.
• Demonstrate the Guinness Behaviours.

Desirable Skills/Experience:

• Experience of working within the social housing sector.

Essential Qualifications:

• NVQ Level 2 or 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the required trade.

If you are interested in joining us and would like to apply for this role, please review the role profile to view all the key responsibilities and to ensure you meet the essential criteria.

This position will require a basic DBS check which will be paid for by The Guinness Partnership.

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Benefits

• Holidays:We offer 25 – 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years’ service, capped at 4 days).
• Competitive Pension Scheme:We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal:We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay:Annual Performance Score bonus subject to eligibility
• Life Assurance:For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options:There are a couple of health care schemes available depending on the post grade
• VDU/DSE:Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work

Additional benefits include:

• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme