Multi-Skilled Operative

Marston Holdings Limited; City of Edinburgh; Hybrid; GBP 19,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Staff benefits

Job summary

Marston Holdings Limited is hiring a Multi Skilled Operative to support car pound operations and street management. The role blends office-based tasks with on-the-road duties, requiring professional communication, accuracy, and discretion.

You will handle public enquiries, process releases and payments, maintain records, and assist with parking enforcement while upholding GDPR standards. Flexible working may apply, including weekends.

Qualifications

• GCSE English and Maths or equivalent.
• Strong communication and customer-service orientation.
• Ability to use basic IT systems and maintain records.

Responsibilities

• Handle public enquiries professionally.
• Process vehicle releases and payments.
• Maintain accurate records and audit trails.
• Support removal vehicle operations.
• Enforce parking regulations and issue PCNs.
• Manage street suspensions and permits.
• Coordinate work using radio communications.
• Keep car pound clean and tidy.
• Maintain GDPR processes when handling documents.
• Provide information to Despatch Controllers and Pound Manager.
• Offer relief and cover for staff during absences.
• Liaise with the public and provide advice on parking issues.

Skills

Communication

Customer service

Organisational skills

Attention to detail

Basic IT skills

Report writing

Teamwork

English GCSE

Education

GCSE English and Maths

Tools

None

Job description

Multi Skilled Operative

LOCATION

Edinburgh – EH16 4TD

£14.37 per hour

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

Introduction into the position

Join our team and help keep local communities safe, accessible and running smoothly. As a Multi Skilled Operative, you will play a key role in supporting car pound operations, maintaining public spaces and delivering essential parking and street management services. The role is a combination of office-based and on-the-road work, with high standards of personal appearance, conduct and integrity expected.

What you will be doing:

• Handling public enquiries professionally.
• Processing vehicle releases and payments.
• Maintaining accurate records and audit trails.
• Supporting removal vehicle operations.
• Enforcing parking regulations and issuing Penalty Charge Notices (PCNs).
• Managing street suspensions and permits.
• Using radio communication to coordinate work activities.
• Keeping the car pound clean and tidy.
• Maintaining GDPR processes when receiving personal and vehicle documentation from members of the public.
• Providing information to Despatch Controllers and the Pound Manager.
• Providing relief and cover for other staff during periods of absence.
• Liaising with members of the public and providing advice on parking issues and enforcement procedures in a courteous and professional manner.
• Undertaking duties in accordance with the relevant Quality Assurance systems and procedures.

What we are looking for:

• Excellent communication skills.
• A self-motivated and customer-focused approach.
• The ability to work shifts, including weekends and Bank Holidays.
• The ability to work on your own initiative.
• Basic IT skills.
• The ability to communicate with customers, including in difficult and demanding circumstances.
• The ability to write simple reports.
• Good customer-service skills.
• GCSE or equivalent qualifications in English and Maths.
• The ability to communicate effectively with colleagues and represent NSL with clients when required.

What you will get in return:

• 25 days' annual leave plus bank holidays.
• Enhanced Maternity and Paternity Package, subject to eligibility criteria.
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
• Pension Scheme.
• Career development opportunities through Learning and Development.

The role is 40 hours per week, working up to five days each week on a rotating schedule covering Monday to Sunday, including weekends and Bank Holidays. Rotas are provided four weeks in advance to support planning. Flexible working arrangements will be considered for applicants seeking part-time positions.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

IDNT