Dockless Operations Co-ordinator

Marston Holdings Limited; Inverness; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Great work life balance

1 in 3 Saturdays

Shifts 8am-8pm

Maternity/Paternity package

25 days annual leave

Staff benefits

Learning and development

Job summary

Marston Holdings Limited in Inverness is seeking a Dockless Operations Co-ordinator to support Westminster Council in managing and improving dockless transport services.

You will coordinate complaints, data, enforcement activity and local feedback, spotting trends and driving practical solutions with council teams and operators to improve performance and resident outcomes.

Qualifications

• Strong organisation and coordination skills, with the ability to manage competing priorities.
• Good analytical skills and confidence working with data and operational information.
• Clear, concise written communication.
• Excellent attention to detail when managing records, trackers and performance information.
• Confidence working with council teams, operators and other stakeholders.
• A practical, solutions-focused approach and a willingness to keep things moving.
• Confidence to ask questions and constructively challenge when commitments aren't being met.
• The ability to stay calm, organised and focused in a fast-moving environment where priorities can change quickly.

Responsibilities

• Coordinate weekly tasking meetings and monthly performance reviews, recording actions, owners and deadlines and following these through.
• Maintain trackers, dashboards and registers covering performance, hotspots, member issues, bay reviews and operator commitments.
• Review complaints, member enquiries, enforcement activity and operational data to identify trends, recurring issues and emerging risks.
• Work with council teams and operators to resolve problems and improve performance.
• Track activity across enforcement, parking and kerbside, network management, data and technology, and future delivery projects.
• Monitor operator performance, including response times, removals, enforcement activity and agreed service standards.
• Keep resident and member concerns visible, ensuring agreed actions and responses are completed.
• Escalate issues where progress is slow or wider or senior input is needed.

Skills

Organisational skills

Coordination

Data analysis

Written communication

Attention to detail

Stakeholder management

Problem solving

Questioning / challenging

Calm under pressure

Job description

Dockless Operations Co-ordinator

Location: Inverness

Are you a natural problem-solver who enjoys turning information into action?

Do you like spotting what's not working, bringing people together and finding practical solutions?

Are you organised, curious and confident enough to ask questions, challenge the status quo and keep things moving?

We are looking for an organised, proactive Dockless Operations Co-ordinator to support Westminster Council in managing and improving its dockless transport services.

About the role:

In this key role, you'll help improve how dockless transport is managed by bringing together complaints, data, enforcement activity and local feedback. You'll spot trends, flag emerging issues, keep actions moving and make sure the right people have the information they need.

You'll work across council teams and operators to understand what's happening on the ground, identify recurring problems and support practical solutions. You'll also help monitor performance, improve compliance and make sure resident and member concerns are followed through.

It's a varied, fast moving role, so you'll need to be organised, proactive and comfortable balancing competing priorities, deadlines and stakeholders.

Key responsibilities:

• Coordinate weekly tasking meetings and monthly performance reviews, recording actions, owners and deadlines and following these through.
• Maintain trackers, dashboards and registers covering performance, hotspots, member issues, bay reviews and operator commitments.
• Review complaints, member enquiries, enforcement activity and operational data to identify trends, recurring issues and emerging risks.
• Work with council teams and operators to resolve problems and improve performance.
• Track activity across enforcement, parking and kerbside, network management, data and technology, and future delivery projects.
• Monitor operator performance, including response times, removals, enforcement activity and agreed service standards.
• Keep resident and member concerns visible, ensuring agreed actions and responses are completed.
• Escalate issues where progress is slow or wider or senior input is needed.

What we're looking for:

• Strong organisation and coordination skills, with the ability to manage competing priorities.
• Good analytical skills and confidence working with data and operational information.
• Clear, concise written communication.
• Excellent attention to detail when managing records, trackers and performance information.
• Confidence working with council teams, operators and other stakeholders.
• A practical, solutions-focused approach and a willingness to keep things moving.
• Confidence to ask questions and constructively challenge when commitments aren't being met.
• The ability to stay calm, organised and focused in a fast-moving environment where priorities can change quickly.

What's in it for you?

• Great work life balance and only working 1 in 3 Saturdays!
• Monday to Friday, working shifts between 8am - 8pm
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria
• 25 days annual leave plus bank holidays
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
• A great, dynamic team - work alongside supportive colleagues who share ideas, collaborate and get things done.
• Learning and development - build your skills, broaden your experience and take on new challenges.

A bit about us:

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

INDC