Multi-Site Soft Services Leader - Cleaning, Security & Catering

Compass Group UK; Oldham; On-site; GBP 45,000 - 55,000; Full time

Job summary

Compass Group UK is seeking a highly visible Group Soft Services Manager to lead Cleaning, Security and Catering across three sites, including the Oldham distribution centre and a corporate office. This hands-on, multi-site leadership role focuses on standards, compliance, customer experience and developing Heads of Department and frontline teams, with a strong emphasis on budgets and KPIs.

The role is site-based, Monday to Friday, predominantly at the Oldham site, with travel between sites as

Qualifications

• Proven multi-site Facilities Management experience, ideally within distribution, logistics or corporate environments.
• Strong technical knowledge of Cleaning operations, standards and compliance requirements.
• Experience leading soft service teams across Cleaning, Security and Catering environments.
• A visible, hands-on leadership style with a passion for coaching and developing people.
• Demonstrable experience driving continuous improvement and introducing innovative solutions that enhance operational performance.
• Excellent organisational and time management skills with the ability to balance operational, commercial and administrative responsibilities.
• Strong commercial awareness with experience managing budgets and contract performance.
• Excellent stakeholder management and client relationship skills.
• SIA Licence (or willingness to obtain).
• IOSH qualification (or willingness to work towards).
• Full UK driving licence and ability to travel regularly between sites.

Responsibilities

• Leading Cleaning, Security and Catering operations across three sites.
• Acting as the visible operational lead, spending time with frontline teams and supporting Heads of Department to deliver outstanding service.
• Using your technical cleaning expertise to drive standards, compliance and operational best practice.
• Identifying innovative ways to improve service delivery, efficiency and customer experience across all service lines.
• Managing, coaching and developing Heads of Department and frontline teams to create a high‑performance culture.
• Ensuring contractual obligations, KPIs, SLAs and statutory compliance requirements are consistently achieved.
• Building strong relationships with key client stakeholders and acting as a trusted operational partner.
• Managing employee engagement, performance, succession planning and the wider employee lifecycle.
• Taking ownership of budgets, labour management and P&L performance.
• Effectively prioritising your time across multiple sites to ensure operational visibility and service consistency.

Skills

Facilities management

People management

Budget management

Stakeholder management

Safety compliance

Education

IOSH qualification

SIA Licence (or willingness to obtain)

Job description

Compass Group UK is seeking a highly visible Group Soft Services Manager to lead Cleaning, Security and Catering across three sites, including the Oldham distribution centre and a corporate office. This hands-on, multi-site leadership role focuses on standards, compliance, customer experience and developing Heads of Department and frontline teams, with a strong emphasis on budgets and KPIs.

The role is site-based, Monday to Friday, predominantly at the Oldham site, with travel between sites as