Multi-Site Soft Services Leader (North West) – Hybrid

Daniel Owen Ltd; Ringway; Hybrid; GBP 36,000 - 42,000; Full time

Job summary

Daniel Owen Ltd is seeking a Soft Services Area Manager for the North West on a 12-month fixed-term contract. The role covers approximately 10 contracts across the North West, focusing on cleaning and security services, with 1 day per week WFH and a 8:00am-4:00pm schedule.

You will manage site teams, liaise with clients, monitor KPIs, and ensure H&S and compliance, while organising visits and reports to meet contractual standards.

Qualifications

• Experience in an industrial/manufacturing environment.
• IOSH qualification is essential.
• Experience managing soft services, particularly cleaning and security.
• Multi-site or contract management experience.
• Strong client-facing and relationship management skills.
• Good IT and reporting skills.
• Confident working independently with competing priorities.
• Full UK driving licence.

Responsibilities

• Oversee cleaning and security services across approximately 10 contracts
• Manage and support site-based teams across the portfolio
• Act as a key point of contact for clients
• Monitor performance against contractual KPIs
• Carry out regular site visits, audits and service reviews
• Manage staffing, performance and day-to-day operational issues
• Ensure Health & Safety and compliance standards are maintained
• Produce reports and maintain accurate records
• Build strong relationships with clients and site teams
• Manage your own diary and workload across the portfolio

Skills

Client management

Contract management

Multi-site

IT reporting

Driving licence

Job description

Daniel Owen Ltd is seeking a Soft Services Area Manager for the North West on a 12-month fixed-term contract. The role covers approximately 10 contracts across the North West, focusing on cleaning and security services, with 1 day per week WFH and a 8:00am-4:00pm schedule.

You will manage site teams, liaise with clients, monitor KPIs, and ensure H&S and compliance, while organising visits and reports to meet contractual standards.