Multi-Site Service Support Manager – Cleaning

Mitie Group; Birmingham; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Virtual GP for you and household

Salary Finance and early pay access

Choices lifestyle benefits platform (d

MiDeals platform and discounts

Cycle-to-work scheme

Life cover

Descripción de la vacante

Mitie Cleaning & Hygiene Services in Birmingham is seeking a Service Support Manager to lead delivery across our Retail Cleaning contracts. You will build strong client relationships, ensure immaculate service standards and adherence to SLAs while coordinating payroll and safety compliance.

Join a national facilities management leader offering a comprehensive benefits package, training, and career progression.

Formación

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

Responsabilidades

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Descripción del empleo

Mitie Cleaning & Hygiene Services in Birmingham is seeking a Service Support Manager to lead delivery across our Retail Cleaning contracts. You will build strong client relationships, ensure immaculate service standards and adherence to SLAs while coordinating payroll and safety compliance.

Join a national facilities management leader offering a comprehensive benefits package, training, and career progression.