Multi-Site Service & Standards Manager - Cleaning

Mitie; Birmingham; Presencial; GBP 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Virtual GP access for you and family

Salary Finance with early pay access

Flexible lifestyle benefits via Choice

Descripción de la vacante

Mitie is seeking a Service Support Manager in Birmingham to deliver excellent service standards across multiple retail cleaning contracts. The role involves auditing inspections, monitoring SLAs, and ensuring safety and compliance across around 65 locations.

The ideal candidate will have management experience in facilities/soft services, strong customer service skills, and proficient IT abilities. A full UK driving licence is required as company car is provided.

Formación

• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).

Responsabilidades

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).

Conocimientos

Management experience

Customer service

Communication skills

Organisational skills

Time management

IT literacy

Driving licence

Herramientas

Microsoft Office

Descripción del empleo

Mitie is seeking a Service Support Manager in Birmingham to deliver excellent service standards across multiple retail cleaning contracts. The role involves auditing inspections, monitoring SLAs, and ensuring safety and compliance across around 65 locations.

The ideal candidate will have management experience in facilities/soft services, strong customer service skills, and proficient IT abilities. A full UK driving licence is required as company car is provided.