Cleaning Operations Manager - 60 Sites | Company Car

Mitie; South Yorkshire; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Company car

Career progression opportunities

Flexible benefits

Job summary

Mitie is seeking a Service Support Manager for Cleaning, overseeing operations across approximately 60 retail sites in Yorkshire. The role involves ensuring high standards of cleanliness, maintaining SLA performance and collaborating with on-site teams and contractors.

You will plan working days flexibly to meet client needs. Key responsibilities include audit inspections, wage management, health & safety compliance, and adherence to fire & safety regulations.

Qualifications

• Experience managing cleaning/soft services in facilities management.
• Strong customer service and communication skills.
• Excellent organisation and time management abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Full UK driving licence; company car provided.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and health & safety compliance.
• Follow Fire and Safety regulations to mitigate risks.
• Ensure multi-contract service delivery aligns with HR, QHSE, RTW and compliance policies.

Skills

Soft services management

Customer service

Org & time management

IT literacy (MS Office)

UK driving licence

Tools

Microsoft Office

Job description

Mitie is seeking a Service Support Manager for Cleaning, overseeing operations across approximately 60 retail sites in Yorkshire. The role involves ensuring high standards of cleanliness, maintaining SLA performance and collaborating with on-site teams and contractors.

You will plan working days flexibly to meet client needs. Key responsibilities include audit inspections, wage management, health & safety compliance, and adherence to fire & safety regulations.