Multi-Site Head Concierge – Luxury Properties

Hyperion Partners; Greater London; On-site; GBP 50,000 - 60,000; Full time

Job summary

Hyperion Partners is partnering with an established, highly regarded property management organisation to recruit an experienced Multi-Site Head Concierge / Front of House Operations Manager for a London-based portfolio.

You will lead Front of House and Concierge teams across multiple premium properties, delivering five‑star service, implementing SOPs, managing budgets, and ensuring superb resident and visitor experiences.

Qualifications

• Experience leading Front of House and Concierge across multiple properties.
• Proven ability to implement service standards and SOPs.
• Strong leadership, recruitment and performance management.
• Experience with budget control and operational cost efficiencies.
• Knowledge of building operations and safety procedures.

Responsibilities

• Oversee day-to-day Front of House and Concierge across multiple properties.
• Ensure consistent service standards and exceptional resident/visitor experience.
• Conduct site visits, identify gaps and implement improvements.
• Support new property mobilisations, including recruitment and readiness.
• Collaborate with property managers, security, maintenance and facilities teams.
• Monitor KPIs, staffing performance and costs, producing reports for leadership.

Skills

Multi-site operations

Leadership & team development

Luxury hospitality standards

Budget management

Client & stakeholder liaison

Job description

Hyperion Partners is partnering with an established, highly regarded property management organisation to recruit an experienced Multi-Site Head Concierge / Front of House Operations Manager for a London-based portfolio.

You will lead Front of House and Concierge teams across multiple premium properties, delivering five‑star service, implementing SOPs, managing budgets, and ensuring superb resident and visitor experiences.