Multi-Site Luxury Concierge & Front of House Leader

Hyperion Partners Limited; Greater London; Presencial; GBP 50.000 - 60.000; Tempo integral

Resumo da vaga

Hyperion Partners Limited is recruiting a Multi-Site Head Concierge / Front of House Operations Manager to lead Front of House across a portfolio of luxury properties in London. The role emphasizes service excellence, team leadership and seamless operational delivery for residents and visitors.

The successful candidate will drive standards inspired by five-star hospitality, mobilise new developments, and partner with property teams to deliver premium client experiences across multiple sites.

Qualificações

• Experience in luxury hospitality or premium Build-to-Rent/property management.
• Demonstrated ability to mobilise new residential developments or properties.
• Knowledge of health and safety, security procedures and contractor management.
• Experience managing 24/7 concierge or front-of-house operations.

Responsabilidades

• Oversee day-to-day Front of House and Concierge teams across multiple properties, ensuring high service standards.
• Set and maintain five-star service standards; develop SOPs and procedures for consistent delivery.
• Build relationships with property managers, clients, residents and senior stakeholders to drive service improvements.
• Support budgeting, payroll, workforce planning and cost efficiencies while monitoring KPIs and spend.

Conhecimentos

People leadership

Operational management

Customer service

Budgeting

Staff development

Descrição da vaga

Hyperion Partners Limited is recruiting a Multi-Site Head Concierge / Front of House Operations Manager to lead Front of House across a portfolio of luxury properties in London. The role emphasizes service excellence, team leadership and seamless operational delivery for residents and visitors.

The successful candidate will drive standards inspired by five-star hospitality, mobilise new developments, and partner with property teams to deliver premium client experiences across multiple sites.