Multi-Site Guest Services Concierge

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle to work

Life cover

Mitie Stars

Job summary

Mitie is seeking a Corporate Receptionist to provide flexible, high-quality support across multiple client contracts. You will deliver a warm, professional hospitality experience for visitors and colleagues, manage front-of-house activities, and adapt to varied SOPs across sites.

You will handle reception, concierge, workplace coordination, meetings and events, while maintaining service continuity and escalating issues when necessary.

Qualifications

• High standard of verbal and written communication.
• Ability to deliver a professional and welcoming hospitality experience.
• Strong organisational and multi-site support capabilities.
• Willingness to travel between client sites and adapt to different SOPs.

Responsibilities

• Act as first point of contact, delivering a high-quality hospitality experience across client sites.
• Support visitor management, access, and meeting room coordination.
• Assist with front-of-house, workplace operations and events.
• Log and escalate issues to maintain service standards.
• Provide on-site support for VIP visits and executive meetings.
• Ensure compliance with health, safety and security procedures.

Skills

Communication skills

Customer service

Professionalism

Organisation

Problem solving

Teamwork

Tools

Outlook

Microsoft Teams

Microsoft Word

Visitor management systems (Condeco/ProxyClick)

Job description

Mitie is seeking a Corporate Receptionist to provide flexible, high-quality support across multiple client contracts. You will deliver a warm, professional hospitality experience for visitors and colleagues, manage front-of-house activities, and adapt to varied SOPs across sites.

You will handle reception, concierge, workplace coordination, meetings and events, while maintaining service continuity and escalating issues when necessary.