Multi-Site Funeral Cluster Leader

Life Services Group; Whitehall; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Car allowance £4,500 for travel между?

Annual bonus up to 10%

Private medical cover

Pension with matched contributions up

Life assurance (twice salary)

Staff Shop discounts

24/7 Employee Assistance Programme

Progression routes across LifeServices

Free on-site parking

Job summary

Life Services Group, including Dignity Funeral Directors, is seeking a Cluster Manager to lead ten London-area funeral homes and a care centre. You will oversee Funeral Directors and Senior Funeral Directors, drive performance, protect regulatory standards, and shape local strategies to grow revenue and market presence.

The role requires managing a network of branches, delivering care with empathy, and maintaining audit-ready standards across the cluster.

Qualifications

• Proven experience managing multiple sites or branches in a customer-facing, service-led environment.
• Experience leading other managers, not just front-line teams.
• A track record of hitting revenue, cost and sales targets, and confidence reading a P&L
• A good understanding of operational and regulatory standards
• A full UK driving licence, and flexibility to work some evenings, weekends and on-call
• Experience in funeral services or another regulated, care-led sector, funeral plan sales, or an ILM or CMI qualification would be a bonus. You'll find full details in the job description.

Responsibilities

• Lead and develop your teams, through recruitment, coaching, 1:1s and appraisals
• Drive operational excellence, owning care, compliance and presentation standards, and keeping every branch audit-ready
• Grow market share and local reputation, with your own local marketing plan and a strong community presence
• Deliver commercial success, owning revenue, cost and funeral plan targets
• Set the standard for professionalism, empathy and integrity, 25 days' annual leave plus bank holidays
• Car allowance for travel between your sites
• Annual bonus of up to 10%
• Private medical cover for you
• Pension with contributions matched up to 4%
• Life assurance of twice your salary
• My Staff Shop discounts at high street and online retailers
• 24/7 Employee Assistance Programme, occupational health and confidential counselling
• Clear progression routes across Life Services Group
• Free on-site parking at most locations

Skills

People leadership

Strategic planning

Commercial acumen

Regulatory compliance

Job description

Life Services Group, including Dignity Funeral Directors, is seeking a Cluster Manager to lead ten London-area funeral homes and a care centre. You will oversee Funeral Directors and Senior Funeral Directors, drive performance, protect regulatory standards, and shape local strategies to grow revenue and market presence.

The role requires managing a network of branches, delivering care with empathy, and maintaining audit-ready standards across the cluster.