Multi Services Assistant

Williams Lea; Guildford; On-site; GBP 26,000; Full time

Job summary

Join an established industry player as a Multi Services Assistant in Guildford, where you'll provide exceptional customer service and support in a dynamic team environment. This role involves managing both electronic and hard copy files, ensuring efficient operations while liaising with clients and team leaders. With a focus on quality and attention to detail, you will thrive in a fast-paced setting, contributing to a culture of excellence. The company offers a comprehensive benefits package and values diversity, making it an ideal workplace for those seeking a rewarding career with growth opportunities.

Benefits

25 days holiday plus bank holidays

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Health Assessments

Discounted gym memberships

Referral Scheme

Qualifications

• Experience in customer service with strong communication skills.
• Proficient in Microsoft Office and able to manage multiple tasks.

Responsibilities

• Deliver exceptional file management and customer service.
• Handle document management, including sorting and scanning.
• Assist with room bookings and hospitality arrangements.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Ability to Work Under Pressure

Microsoft Office

Tools

Practice Management System

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Salary: £26,000 per annum plus company benefits

Location: Guildford, GU1 4LP

Contract: Full Time

Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hour break

Work model: Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide who provide efficient business services at client sites in often complex and highly regulated environments.

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Admin Support Manager. While the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities

• Deliver an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Handle and administer closed files as requested
• Sort, scan, rename and distribute incoming mail
• Provide photocopying, scanning, and printing as per customer instructions
• Collect and complete any information required for billing or client charge back data
• Extensive computer and data-related tasks
• Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
• Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
• Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Taking and passing on accurate messages
• Courteously greet and interact with visitors to the premises
• Manage room and hospitality bookings, including setting up rooms
• Arrange hospitality and liaise with onsite cleaning teams
• Organise and order catering
• Supervise and assist at events (including evening events as agreed overtime)
• Diary management of meeting rooms and desk bookings

Personal attributes

• Experience working on Microsoft Office programmes
• Excellent customer service skills, confident in liaising with Clients and strong communication skills
• Client-focused approach to service provision through personal commitment to their business
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with a flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key Clients and service users
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part-time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail] (we do not accept applications to this email address).