Onsite Service Assistant (OSA)

Reclamestudio Anytime; London; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative service provider is seeking an Onsite Service Assistant to join their dynamic team in London. This role offers a unique opportunity to develop your technical skills while providing exceptional service to clients. As the first point of contact for service and maintenance, you will monitor and support a fleet of print devices, perform repairs, and manage consumables. With a supportive environment and training provided, this position is ideal for those looking to grow their careers in a client-facing role. Join a forward-thinking company and make a significant impact on client satisfaction and service delivery.

Qualifications

• Experience with remote monitoring tools and incident management applications is essential.
• Training will be provided for hardware and software repairs.

Responsibilities

• Monitor and maintain a fleet of print devices across client locations.
• Perform first-line repairs and escalate issues when necessary.
• Manage consumables and maintain accurate device performance records.

Skills

Remote Monitoring Tools

Incident Management Applications

Hardware Repair

Software Repair

Education

High School Diploma

Technical Certification

Tools

Remote Monitoring Software

Inventory Management Software

Job description

Are you looking for an opportunity to grow your technical skills, work in a client-facing role, and be part of a dynamic service team? Join Apogee, Europe’s largest multi-brand provider of managed services, as an Onsite Service Assistant and help deliver exceptional service to our clients while developing your career in a supportive environment.

About the Role

As an Onsite Service Assistant, you will be responsible for supporting and maintaining a fleet of print devices across one or multiple client locations. Acting as the first point of contact for service and maintenance, you will use remote monitoring tools and incident management applications to deliver a high standard of device support.

Key Responsibilities:

1. Proactively monitor a large fleet of print devices using remote monitoring software and on-site checks.
2. Perform first-line repairs on hardware and software (training provided).
3. Ensure timely escalation of issues to Field Engineers or Technical Helpdesk when necessary.
4. Manage the ordering and replenishment of consumables, toners, and spare parts.
5. Maintain accurate records of device performance and activity.
6. Support device installation, relocation, and maintenance of inventory records.
7. Deliver client training, assist with capturing meter readings, and contribute to contract growth initiatives.

Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.