Multi-drop Driver/Customer Service Assistant

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a friendly and hardworking team as a Multi-drop Van Driver/Customer Service Assistant. In this vital role, you will be the first point of contact for customers, providing exceptional service while ensuring safety during deliveries. Enjoy a supportive work environment that values customer service, family values, and career development. With competitive pay and benefits, this position promotes a healthy work-life balance, allowing you to thrive in a dynamic setting. If you're adaptable, energetic, and ready to make a difference, this opportunity is perfect for you.

Benefits

Competitive Pay

Colleague Bonus

Pension

Healthcare

Life Assurance

Sharesave Scheme

Retail Discounts

Qualifications

• Minimum Cat B driving license held for at least 12 months.
• Exceptional customer service skills and health & safety awareness.

Responsibilities

• Delivering excellent customer service and building strong relationships.
• Driving vehicles for multi-drop deliveries while ensuring safety.

Skills

Customer Service

Driving (Cat B License)

Health & Safety Awareness

Adaptability

Job description

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Job Description

Join our friendly and hardworking team as a Multi-drop Van Driver/Customer Service Assistant. You'll be the first point of contact for our customers both in branch and off-site (during deliveries), playing a vital role in our success by providing first-class service while ensuring safety at all times.

What will I be doing?

• Delivering excellent customer service by being helpful and friendly, building strong relationships with customers.
• Driving transit and flatbed vehicles (up to 3.5 tons) to carry out multi-drop deliveries directly from our branch to local customers, ensuring timely and safe delivery of orders.
• Adhering to all safety policies and procedures during loading, unloading, and driving to maintain high safety standards.
• Working Monday to Friday from 07:30 to 17:00, and every other Saturday from 08:00 to 12:00, supporting a healthy work-life balance.

What experience do you need?

• Minimum Cat B driving license held for at least 12 months.
• Experience in our industry is advantageous but not essential; a quick learner, strong work ethic, and physical fitness are key.
• Exceptional customer service skills and health & safety awareness are important; training will be provided.

Are you the right fit?

• Highly adaptable, resilient, and energetic.
• Thrives in a fast-paced, dynamic environment.
• Able to work under pressure, with a flexible attitude.
• Comfortable working both in branch and on the road.

We support your career development through our values-based plan, Cornerstones, focusing on customer service, family values, excellence, safety, and profitability. Benefits include competitive pay, a colleague bonus, pension, healthcare, life assurance, sharesave scheme, and discounts across various retailers. Our hours promote a good work-life balance, allowing most to enjoy weekends and bank holidays off.