Multi-drop Driver/Customer Service Assistant

TN United Kingdom; Aylesbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Multi-drop Van Driver/Customer Service Assistant, where every day brings new challenges and opportunities. You will be the face of the company, ensuring customers receive their deliveries safely and on time while providing exceptional service. With a focus on safety and customer satisfaction, this role offers a great work-life balance and the chance to develop your career in a supportive environment. Enjoy competitive pay and a range of benefits, including healthcare and discounts, while working in a fast-paced, friendly atmosphere.

Benefits

Colleague Bonus

Contributory Pension

Private Healthcare

Life Assurance

Sharesave Scheme

Group-wide Discounts

Online Retail Discounts

Airport Parking Discounts

Theme Park Discounts

Dining Discounts

Qualifications

• Minimum Cat B driving license held for at least 12 months.
• Exceptional customer service experience is essential.

Responsibilities

• Delivering orders safely and on time to local customers.
• Adhering to safety policies during loading and unloading.

Skills

Customer Service

Driving (Cat B License)

Health & Safety Awareness

Adaptability

Physical Fitness

Job description

Joining our friendly and hardworking family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off-site (when making deliveries); playing a vital role in our continued success, providing a first-class service whilst keeping colleagues and customers safe at all times.

What will I be doing?

No one day is the same as the next in TP branch life, but here are a few pointers:

• Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first-name basis.
• Driving our transit and flatbed vehicles (up to 3.5 tonnes), you will carry out multi-drop deliveries from our branch directly to our local customers and be responsible for ensuring they receive their orders on time and in good condition, safely, every time.
• Safety is at the forefront of everything we do. Your aim will be to ensure that our standards never slip by adhering to all stay-safe policies and procedures, especially whilst unloading, loading, and driving our vehicles.
• Want a work-life balance? Our working hours are Monday to Friday between 07:30 – 17:00, and every other Saturday from 08:00 – 12:00.

What experience do you need?

You will need to be an experienced driver with a minimum Cat B license (up to 3.5 tonnes) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic, and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness; the rest we can teach you along the way. We will provide you with a great introduction into our business and all the tools needed.

Does this sound like you?

We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Van Driver/Customer Service Assistants. Are you:

• Someone who is highly adaptable, resilient, and tenacious with high levels of energy and drive.
• Someone who thrives in a dynamic and fast-paced environment.
• Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely, and a flexible attitude to work.
• Someone who is as comfortable working in branch as they are out on the road.

Being a Van Driver/Customer Service Assistant offers a fantastic opportunity to excel and develop your career. How will you know you are doing a great job? We will support you with a development plan that embraces our values — we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.

You’ll also receive £Competitive pay + Benefits (including a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group-wide colleague discounts across the Travis Perkins Group including Toolstation). Plus, enjoy online discounts at leading retailers, airport parking, theme parks, dining out, and cinemas. Our working hours also promote a great work-life balance, so most of our customers enjoy their weekends and bank holidays off!