Onsite Service Assistant (OSA)

Apogee Corporation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Onsite Service Assistant, where you will support and maintain print devices across client locations. This role offers a unique opportunity to develop your technical skills while delivering exceptional service. With responsibilities ranging from proactive monitoring to first-line repairs, you will play a crucial role in ensuring client satisfaction. Enjoy a supportive work environment that values flexibility and personal growth, along with a comprehensive benefits package that includes generous holiday allowance and professional development sponsorship. If you're ready to make a difference in a dynamic service team, this is the perfect opportunity for you.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development

Employee Assistance Programme

Cycle2work scheme

Discounted Gym Membership

Qualifications

• Professionalism in client interactions and problem-solving abilities.
• Strong organizational skills and computer literacy in MS Office.

Responsibilities

• Monitor print devices and perform first-line repairs.
• Manage consumables and maintain accurate device records.

Skills

Client interaction professionalism

Problem-solving abilities

Organizational skills

Self-motivation

Computer literacy (MS Office)

IT knowledge

Tools

Remote monitoring software

Incident management applications

Job description

Are you looking for an opportunity to grow your technical skills, work in a client-facing role, and be part of a dynamic service team? Join Apogee, Europe’s largest multi-brand provider of managed services, as an Onsite Service Assistant and help deliver exceptional service to our clients while developing your career in a supportive environment.

About the Role

As an Onsite Service Assistant, you will be responsible for supporting and maintaining a fleet of print devices across one or multiple client locations. Acting as the first point of contact for service and maintenance, you will use remote monitoring tools and incident management applications to deliver a high standard of device support.

Key Responsibilities:

• Proactively monitor a large fleet of print devices using remote monitoring software and on-site checks.
• Perform first-line repairs on hardware and software (training provided).
• Ensure timely escalation of issues to Field Engineers or Technical Helpdesk when necessary.
• Manage the ordering and replenishment of consumables, toners, and spare parts.
• Maintain accurate records of device performance and activity.
• Support device installation, relocation, and maintenance of inventory records.
• Deliver client training, assist with capturing meter readings, and contribute to contract growth initiatives.

Working hours: Monday to Friday, 8:30 AM to 5:30 PM, including a 1-hour lunch break (40 hours per week).

What You Bring:

• Professionalism in client interactions, both remotely and face-to-face.
• Problem-solving abilities with an aptitude for technical fault resolution.
• Strong organisational skills and attention to detail under pressure.
• Self-motivation and the ability to work independently or within a team.
• Flexibility and a positive attitude towards change.
• Computer literacy with proficiency in MS Office; IT knowledge is highly desirable.

Benefits:

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

We are a Disability Confident Committed Employer.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.